Workshop Manager UAE

Quality Equipment Rental LLC; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Quality Equipment Rental LLC in the UAE invites applications for a Workshop Manager to oversee workshop operations in KSA and lead a team of technicians to optimize workload and daily performance, ensuring the Fix It Right process and on-time delivery of equipment in excellent condition.

The role focuses on managing a diverse fleet of heavy equipment, improving workshop KPIs, conducting inspections, and coordinating with operations, store, and logistics to deliver high-quality repairs and

Qualifications

• Proven experience leading a diverse workshop team.
• Experience monitoring / improving workshop KPIs and efficiency.
• Ability to write and present technical reports.
• Bachelor's degree or equivalent qualification.
• Strong ability to identify parts of heavy equipment using manuals or SIS.
• 10+ years of automotive/heavy equipment workshop experience.
• Experience with a diverse fleet of rental equipment.

Responsibilities

• Manage shop floor efficiency to deliver equipment quickly with high repair quality.
• Improve utilization, productivity, and efficiency of workshop staff.
• Distribute jobs effectively and ensure tasks meet schedule.
• Deliver quality repairs to boost customer satisfaction and reduce repeats.
• Train and coach team members to improve skills and performance.
• Conduct pre-/post-repair inspections for quality control.
• Coordinate with operations, store, and logistics for smooth workflow.
• Ensure compliance with company policies and warranty guidelines.

Skills

Team leadership

KPI monitoring & optimization

Technical reporting

Heavy equipment knowledge

Education

Bachelor's degree or equivalent qualification

Job description

Job Description:

Job Description Summary

The ideal candidate for the Workshop Manager position will be responsible for managing QER workshop operations in KSA and leading a team of technical personnel to allocate workload effectively and oversee day-to-day operations to improve workshop performance. This position is within an equipment rental company with a diverse fleet. It requires effective coordination with multiple departments to ensure the \"Fix It Right\" process is followed, delivering equipment on time and in excellent condition.

Key Responsibilities

• Manage shop floor efficiency for quick and timely equipment delivery with a focus on high repair quality.
• Ensure optimal utilization, productivity, and efficiency of all workshop staff.
• Implement proper job distribution, control, and follow-up to ensure tasks are completed correctly and as per schedule.
• Deliver quality repairs to enhance customer satisfaction and retention while minimizing repeat jobs to improve overall workshop efficiency.
• Provide training and coaching to improve the skills, performance, and efficiency of team members.
• Perform pre-repair inspections to confirm issues and post-repair inspections to ensure effectiveness.
• Conduct pre-delivery inspections for equipment going on hire.
• Inspect off-hired equipment based on the delivery checklist and report any discrepancies.
• Ensure strict compliance with company policies, rules, and procedures, including warranty guidelines.
• Coordinate with the operations, store, and logistics teams for smooth workflow.

Qualifications

• Proven experience managing and leading a diverse team.
• Demonstrated ability to monitor and improve workshop KPIs and operational efficiency.
• Proficiency in writing and presenting technical reports.
• Bachelor's degree or equivalent qualification.
• Strong ability to identify parts of heavy equipment using manuals, SIS, and other sources.
• Minimum of 10 years of recent experience in automotive or heavy equipment workshops, preferably in a dealership environment.
• Experience working with a diverse fleet of rental equipment.