Workshop Manager UAE

Quality Equipment Rental LLC; United Arab Emirates; On-site; AED 180,000 - 220,000; Full time

Job summary

A leading equipment rental company in the United Arab Emirates is seeking a Workshop Manager to oversee workshop operations and manage a team of technical personnel. The role involves ensuring timely delivery of high-quality repairs, monitoring workshop KPIs, and training team members for improved performance. The ideal candidate should have 10 years of experience in automotive or heavy equipment workshops, preferably in a dealership setting, and the ability to manage a diverse fleet of equipment.

Qualifications

• 10 years of recent experience in automotive or heavy equipment workshops.
• Proven experience managing and leading a diverse team.
• Ability to monitor and improve workshop KPIs effectively.

Responsibilities

• Manage shop floor efficiency for timely equipment delivery.
• Ensure optimal utilization and productivity of workshop staff.
• Deliver quality repairs to enhance customer satisfaction.

Skills

Team management

KPI monitoring

Technical report writing

Mechanical identification

Job description

The ideal candidate for the Workshop Manager position will be responsible for managing QER workshop operations in KSA and leading a team of technical personnel to allocate workload effectively and oversee day-to-day operations to improve workshop performance. This position is within an equipment rental company with a diverse fleet. It requires effective coordination with multiple departments to ensure the "Fix It Right" process is followed, delivering equipment on time and in excellent condition.

Key Responsibilities

Daily duties may include the following activities:

• Manage shop floor efficiency for quick and timely equipment delivery with a focus on high repair quality.
• Ensure optimal utilization, productivity, and efficiency of all workshop staff.
• Implement proper job distribution, control, and follow‑up to ensure tasks are completed correctly and as per schedule.
• Deliver quality repairs to enhance customer satisfaction and retention while minimizing repeat jobs to improve overall workshop efficiency.
• Provide training and coaching to improve the skills, performance, and efficiency of team members.
• Perform pre‑repair inspections to confirm issues and post‑repair inspections to ensure effectiveness.
• Conduct pre‑delivery inspections for equipment going on hire.
• Inspect off‑hired equipment based on the delivery checklist and report any discrepancies.
• Ensure strict compliance with company policies, rules, and procedures, including warranty guidelines.
• Coordinate with the operations, store, and logistics teams for smooth workflow.

Qualifications

• Proven experience managing and leading a diverse team.
• Demonstrated ability to monitor and improve workshop KPIs and operational efficiency.
• Proficiency in writing and presenting technical reports.
• Strong ability to identify parts of heavy equipment using manuals, SIS, and other sources.
• Minimum of 10 years of recent experience in automotive or heavy equipment workshops, preferably in a dealership environment.
• Experience working with a diverse fleet of rental equipment.