Work Place Coach (EK Skycargo)

Emirates Airlines - Other locations; Dubai; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Travel benefits

Tax-free salary

Flight/hotel discounts

Job summary

Emirates Group in Dubai seeks a Work Place Coach to prepare new joiners for immediate, effective performance. You will design coaching aligned with SOPs, deliver practical onboarding, and guide learners through safety standards and productivity benchmarks.

Collaborating with L&T teams and SMEs, you’ll ensure consistent coaching, track progress, and continuously enhance onboarding materials to promote operational excellence and compliance.

Qualifications

• 12 years of schooling or equivalent.
• 4+ years in Airport Operations, SkyCargo, or airline industry.
• Coaching and mentoring aligned with SOPs and compliance.
• Strong communication and relationship-building across functions.
• Excellent organisation and onboarding experience.
• Ability to work with L&T teams and SMEs to embed SOPs.

Responsibilities

• Design and deliver coaching initiatives aligned with Emirates SOPs.
• Provide practical onboarding experiences meeting operational requirements.
• Guide new joiners through learning journey with safety standards and productivity goals.
• Collaborate with SMEs to ensure consistent on-job coaching.
• Track development and provide feedback to optimise performance and compliance.
• Standardise coaching materials for scalable onboarding.
• Promote safe work practices and bridge classroom to real-world application.

Skills

Communication skills

Relationship building

Organisational skills

Collaborative work

Education

12 years schooling

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Work Place Coach and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

A Workplace Coach is instrumental in ensuring new joiners are prepared to perform effectively in their role upon commencement of employment. This role places a strong emphasis on quality-driven coaching, aligning all activities with business objectives, productivity targets, and robust onboarding requirements. It collaborates closely with the business, Learning & Talent (L&T), Subject Matter Experts (SMEs), and other key stakeholders, ensuring strict alignment with Emirates Standard Operating Procedures (SOPs) to deliver practical, impactful on-the-job coaching that meets business needs.

In this role you will:

• Collaborate with key stakeholders and L&T teams to design and deliver coaching initiatives that directly support business needs and ensure strict adherence to Emirates SOPs.
• Ensure all new joiners receive practical, tailored onboarding experiences that meet operational requirements and reinforce compliance with established procedures.
• Guide new joiners through their learning journey, embedding business objectives, safety standards, and productivity benchmarks into every coaching interaction.
• Collaborate with SMEs to deliver a seamless and impactful on-job coaching experience for new joiners, ensuring consistency and excellence throughout their training journey.
• Track new joiners development and adherence to standards, providing regular feedback and adjusting coaching strategies to optimise performance and compliance.
• Standardise and continuously enhance on-job coaching materials and resources to ensure scalable, high-quality, and compliant onboarding experiences across the organisation. Lead and coordinate cross-functional coaching initiatives to enhance operational efficiency and consistency.
• Drive operational excellence by consistently reinforcing SOP and promoting safe work practices across all coaching activities. Ensure new joiners acquire SOP-compliant, practical knowledge and skills, effectively bridging the gap between classroom learning and real-world application.

Qualification

To be considered for this role, you must meet the below requirements:

• Should have completed 12 years of schooling or equivalent.
• Have 4+ years experience in Airport Operations, SkyCargo, or airline industry.
• Demonstrated expertise in delivering quality-driven coaching and mentoring aligned with SOP and operational compliance requirements.
• Strong communication and relationship-building skills, able to champion standards across multiple business functions.
• Exceptional organisational abilities, with a proven track record of managing high onboarding volumes while maintaining strict procedural compliance.
• Ability to work collaboratively with the business, key stakeholders, L&T teams and SMEs to embed Standards & Procedures throughout all coaching activities.
• Commitment to continuous improvement and excellence in upholding and promoting SOPs and operational standards.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.