Manager Crew Training Business Operations (Emiratisation)

Emirates Airlines - Other locations; Dubai; On-site; AED 420,000 - 650,000; Full time

Benefits offered by this job

Travel benefits and discounted flights

Leave and healthcare package

Life insurance

Transport benefits

Job summary

Emirates Airlines is seeking a senior leader to manage Crew Training Business Operations in Dubai. You will oversee administrative, logistical and operational planning across all Cabin Crew Training disciplines, ensuring training delivery aligns with Emirates Group standards and drives excellence.

You will lead system improvements, budget management, and cross-functional partnerships while maintaining safety, compliance, and high-quality learning environments in a fast-paced, cosmopolitan

Qualifications

• Attested degree in Business Administration, Hospitality, or related field.
• 10+ years in In-Flight Service or airline operations.
• Proven cross-functional leadership and strategic planning.
• Experience with training systems (e.g., TMS) and process optimisation.
• Excellent stakeholder management and communication.
• Ability to lead change and build executive relationships.

Responsibilities

• Define strategic direction for training operations and footprint planning.
• Oversee administrative functions: enrolments, records, licensing, reporting.
• Manage facilities, safety compliance, and vendor relations.
• Ensure HSE compliance and risk assessments.
• Lead system optimisation initiatives across CCT training systems.
• Develop and manage the CCT operations budget.
• Deliver operational performance reports for senior leadership.
• Build partnerships and represent CCT in audits and initiatives.

Skills

Strategic direction

Training operations

Stakeholder management

System optimisation

Education

Bachelor's degree in Business Administration/ Hospitality

Tools

TMS

Data systems

Job description

Job Purpose

Our cabin crew community is comprised of staff from all around the world! At Emirates, we are committed to providing our cabin crew with best-in-class training. Our recruits undergo seven and a half weeks of training in our state-of-the-art facility in Dubai covering topics such as safety, medical, security and hospitality. Our cabin crew are enthusiastic and prepared. They are an integral part of our brand and they work diligently to ensure that our customers ‘Fly Better’!

About the role

Reporting to the Divisional Vice President of Cabin Crew Training the Manager Crew Training Business Operations is accountable for leading and integrating the administrative, logistical, and operational planning functions across all Cabin Crew Training (CCT) disciplines. This role provides strategic oversight of business support services, training footprint and roster planning, infrastructure management, and system optimisation. The role ensures seamless training delivery, operational excellence, and a high-quality learning environment aligned with Emirates Group standards.

In this role you will:

• Define the strategic direction for training operations, including footprint planning and resource allocation across all CCT disciplines. Ensure alignment with long-term business goals, Group standards.
• Oversee CCT administrative functions including course enrolments, training records, licensing, and reporting. Ensure accuracy, compliance, and audit readiness in coordination with SEP management.
• Manage CCT facilities, including maintenance, upgrades, and safety compliance. Oversee vendor relationships to ensure high service standards across all support services.
• Ensure full compliance with Health Safety Environment (HSE), quality, and emergency procedures. Lead risk assessments and coordinate safety practices with relevant internal teams.
• Lead strategic system optimisation initiatives across CCT training systems (e.g., TMS, IOB). Oversee continuous improvement projects, assess cross-functional impact, and collaborate with different stakeholders to enhance system capabilities.
• Develop and manage the CCT operations budget, covering assets, supplies, and training resources. Partner with internal teams to align procurement and resource planning.
• Oversee the delivery of operational performance reports related to CCT activities. Analyse trends and insights provided by the team to support strategic planning and inform decision-making at senior levels.
• Build strong partnerships with internal and external stakeholders. Represent CCT in audits, events, and cross-functional initiatives to support organisational goals.

Qualification

To be considered for the role, you must meet the below requirements:

• Attested Degree or Honours (12+3 equivalent) in Business Administration, Hospitality, and/or a related discipline or relevant field of study.
• 10+ years of experience in In-Flight Service / In-flight Administration or business operations in a service industry or a global leading airline. Background in crew training, or corporate learning environments would be an advantage.
• Proven leadership in managing cross-functional teams and large-scale operational planning.
• Strong experience in training systems (e.g., TMS), data management, and process optimisation.
• Excellent communication, stakeholder management, and strategic planning skills.
• Leading and managing teams and inspiring confidence.
• Ability to facilitate change and transformation initiatives.
• Building trusted relationships with executives.
• Attention to detail.
• Translating business needs and strategic direction into value-creating solutions.
• High level impactful customer service skills.

Salary & benefits

• Join us in a management role and enjoy an attractive tax-free salary.
• On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers