WMS Training Specialist | MEA Change & Adoption Lead

DSV; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

DSV is seeking a Training Specialist to deliver, coordinate, and continuously improve training programs across the MEA region, with a primary focus on CargoWRITE WMS training.

The role supports successful project implementations, system rollouts, employee development, and operational excellence initiatives through onsite and virtual training delivery, change adoption support, and capability building across Contract Logistics sites based in Dubai.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business Administration, Information Systems, Education, or a related field.
• Minimum 3-5 years of experience in logistics, warehouse operations, training, project implementation, or business change management.
• Strong operational knowledge of Warehouse Management Systems, preferably CargoWRITE WMS.
• Experience delivering instructor-led, virtual, and on-the-job training.
• Experience supporting warehouse implementations, start-ups, system deployments, or major operational changes.
• Fluency in English, both written and verbal. Additional languages spoken within the MEA region are advantageous.

Responsibilities

• Deliver CargoWrite WMS training programs onsite and online across the MEA region.
• Conduct onboarding, refresher, advanced user, supervisor, and key user training programs.
• Support WMS implementation and deployment projects by preparing training plans, training materials, and end-user readiness activities.
• Facilitate Lean, continuous improvement, operational process, and system-related training programs.
• Coordinate training activities with project managers, site management, and operational teams during implementations and business transformations.
• Develop, maintain, and continuously improve training materials, guides, assessments, and e-learning content.
• Train, coach, and certify local trainers, key users, and super users to ensure sustainable knowledge transfer.
• Measure training effectiveness and recommend actions to improve user adoption and operational performance.
• Support change management and communication activities during project implementations and system upgrades.
• Promote standard processes, best practices, and operational excellence across all MEA sites.
• Participate in implementation workshops, testing activities, go-live preparation, hypercare support, and post-implementation reviews.
• Travel extensively across the MEA region to deliver training and support implementation activities.

Skills

Fluent English

Travel readiness

Education

Bachelor's degree in Supply Chain or related

Tools

CargoWRITE WMS

LMS / Training tools

Job description

DSV is seeking a Training Specialist to deliver, coordinate, and continuously improve training programs across the MEA region, with a primary focus on CargoWRITE WMS training.

The role supports successful project implementations, system rollouts, employee development, and operational excellence initiatives through onsite and virtual training delivery, change adoption support, and capability building across Contract Logistics sites based in Dubai.