WFJ Retail Marketing & Client Experience Executive

Chanel; Dubai; Hybrid; AED 300,000 - 420,000; Full time

Job summary

CHANEL in Dubai is seeking a WFJ Retail Marketing and Client Experience Executive to bridge regional marketing with boutique operations and elevate the client journey across three CHANEL boutiques.

You will coordinate boutique marketing activations, events, hospitality, client treatment and gifting, translating client insights into impactful, data-driven client engagements. This is a hybrid role with office time and on-site boutique presence.

Qualifications

• Bachelor's degree in Marketing, Business or related field.
• Minimum 3 years of experience in Retail Marketing, Client Experience, CRM, Events or Luxury Retail.
• Excellent written and verbal communication skills in English.
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Act as a key partner for Boutique Management and Sales Assistants on CRM and boutique support.
• Capture feedback and client insights from boutiques and translate into actionable recommendations for regional Marketing.
• Support boutiques in translating client insights into relevant clienteling and engagement actions.
• Partner with Boutique and CRM teams on event strategy including targeting, invitations, management and follow-up.
• Coordinate Retail Marketing initiatives and boutique animation plans aligned with regional priorities.
• Coordinate boutique events and activations from planning through execution.
• Drive implementation of hospitality guidelines and client treatment initiatives across boutique touchpoints.
• Coordinate client gifting strategy including allocations, deployment, tracking and feedback.
• Monitor performance of boutique marketing initiatives and identify opportunities for improvement.
• Collaborate with Retail CRM, High-End Visual Merchandising and other teams to ensure consistent execution of the wfj Client Experience strategy.

Skills

English proficiency

Project management

Communication skills

Education

Bachelor's degree in Marketing or related field

Tools

Microsoft Office

Job description

ABOUT THE ROLE

At CHANEL the art of creation exceptional service and the pursuit of excellence are at the heart of everything we do.

Reporting to the Watch amp Fine Jewelry wfj Senior Marketing Manager the Retail Marketing amp Client Experience Executive plays a key role in bringing our Retail Marketing and client experience strategy to life across our wfj boutique network.

Acting as a strong link between the regional office and our boutiques this role combines office-based coordination with regular on-site presence spending approximately 2 days per week in the office and 3 days across our three boutiques.

You will coordinate boutique marketing activations and events hospitality client treatment and gifting initiatives while working closely with retail and all wfj teams to translate client insights into relevant and impactful client activations.

WHAT IMPACT YOU CAN CREATE AT CHANEL

• Act as a key partner for Boutique Management and Sales Assistants on CRM maintaining regular boutique presence and close contact to understand daily challenges and identify areas where additional guidance or support is needed.


• Capture feedback client insights and emerging needs from boutiques and translate them into actionable recommendations for the regional Marketing team.


• Support boutiques in translating client insights into relevant clienteling and engagement actions strengthening recruitment retention and development at boutique level.


• Partner with Boutique and CRM teams on event client strategy including client targeting recruitment invitation management attendance and post-event follow-up.


• Coordinate and implement Retail Marketing initiatives and boutique animation plans ensuring alignment with regional Marketing priorities and boutique business needs.


• Coordinate boutique events and client activations from planning through execution ensuring a seamless and elevated client journey in line with CHANEL standards.


• Drive the implementation of hospitality guidelines and client treatment initiatives ensuring consistency and excellence across boutique touchpoints.


• Coordinate the implementation of the client gifting strategy including boutique needs allocations deployment tracking and qualitative feedback.


• Monitor the performance of boutique marketing initiatives and client activations consolidating key learnings and identifying opportunities for improvement.


• Collaborate closely with Retail CRM High-End Visual Merchandising and other relevant teams to ensure consistent execution of the wfj Client Experience strategy.

ENERGIZERS

• Being close to the retail business and building strong relationships with boutique teams.


• Bringing CHANEL s client experience and hospitality standards to life across wfj boutiques.


• Bringing Retail Marketing initiatives and boutique events to life with strong attention to execution and detail.


• Understanding client needs and translating insights into meaningful activations.


• Connecting office and retail teams to continuously elevate the wfj client journey.

WHAT YOU WILL GAIN

As a WFJ Retail Marketing and Client Experience Executive at CHANEL you will be part of a creative and driven team shaping the future of luxury in the region.

You will gain valuable experience in Retail Marketing and Client Experience developing both your technical and interpersonal skills as you help bring CHANEL s vision to life.

WHAT YOU CAN BRING

Strong organizational and project management skills, with the ability to manage several initiatives simultaneously. Strong interpersonal skills and the ability to build trusted relationships with boutiques and cross-functional teams. A client-centric mindset and genuine sensitivity to luxury service, hospitality and client experience. Strong attention to detail and high standards of execution. An analytical mindset with the ability to understand client and business performance indicators. A proactive, agile and solution-oriented approach. A genuine passion for Watches, Fine Jewellery and the luxury industry.

REQUIREMENTS

• Bachelor's degree in Marketing, Business or a related field.


• Minimum 3 years of relevant experience in Retail Marketing, Client Experience, CRM, Events or Luxury Retail.


• Excellent written and verbal communication skills in English.


• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.