Web & Digital Delivery Manager (Client Facing / Agency)

GTECH Information Technology LLC; Dubai; On-site; AED 240,000 - 480,000; Full time

Benefits offered by this job

Great Place to Work in the UAE

Job summary

GTECH Information Technology LLC in Dubai is seeking a hands-on Web & Digital Delivery Manager to own the end-to-end delivery of our web applications and digital projects. You will be the single point of accountability, coordinating developers, UI/UX designers, SEO and digital marketing specialists, and clients to ensure on-time, on-budget delivery.

This delivery-focused role is individual-contributor; you will drive day-to-day work across cross-functional teams and vendors, provide regular

Qualifications

• 5+ years of experience as a Digital/Web/Delivery Manager in a digital agency or software environment.
• UAE-based experience with Dubai market and client expectations.
• Solid working knowledge of web delivery processes and SEO/digital marketing channels.
• Clear communication in English with technical teams and clients; Arabic is a plus.
• Hands-on with project management tools (Jira, ClickUp, Asana, Trello, Slack).

Responsibilities

• Own end-to-end delivery of web applications and digital projects.
• Act as primary point of contact for clients and coordinate cross-functional teams.
• Provide regular status updates, manage scope, budgets, timelines, and deliverables.
• Ensure technical SEO and digital marketing components are integrated into delivery.
• Run standups, plan sprints, and manage testing, QA, and client sign-off.
• Track profitability and maintain project documentation and risk logs.

Skills

Stakeholder management

English communication

Agile delivery

Project coordination

Budget management

Tools

Jira

ClickUp

Asana

Trello

Slack

Job description

At GTECH Information Technology, we deliver enterprise-level digital solutions that combine creativity, technical depth, and flawless execution. From government portals and large-scale websites to immersive event experiences, our team thrives on projects that truly make an impact. We are proud to be named a Great Place to Work in the UAE again!

About the Role

We’re looking for a hands-on Web & Digital Delivery Manager to own the end-to-end delivery of our web application and digital projects. You will be the single point of accountability that keeps projects moving coordinating developers, designers, SEO and digital marketing specialists, and clients so that work ships on time, on budget, and to the standard our clients expect.

This is a delivery-focused, individual-contributor role. You will not have direct reports, but you will drive the day-to-day work of cross-functional teams and vendors and be the person clients look to for updates and answers. Success in this role means projects that run smoothly, clients who stay informed and confident, and measurable results across web performance, SEO, and digital campaigns.

Requirements

• Plan and run the full lifecycle of web application and website projects- scope, timelines, resourcing, budgets, milestones, and delivery - from kickoff to launch and handover.
• Act as the primary point of contact for clients: understand their goals, set expectations, present deliverables, and provide clear, regular status updates.
• Coordinate cross-functional team,developers, UI/UX designers, SEO specialists, content writers, and paid-media/digital marketing specialists - assigning tasks and holding owners to deadlines.
• Own SEO delivery on projects: ensure technical SEO best practices are built into web builds, and coordinate on-page, content, and off-page work with specialists.
• Manage digital marketing project delivery - campaigns across PPC, social, email, and content - tracking timelines, budgets, and performance against agreed KPIs.
• Write and maintain clear project documentation: briefs, scopes of work, project plans, status reports, and risk logs.
• Manage scope, risks, and change requests proactively; flag issues early and drive them to resolution.
• Run standups, sprint planning, and reviews using agile/hybrid delivery methods where appropriate.
• Coordinate testing, QA, and client sign-off before launch, and manage post-launch support and iteration.
• Track project profitability and keep stakeholders informed on budget vs. actuals.

What you’ll bring

• 5 years of experience as a Digital / Web / Project Manager in a digital agency, web development, or software environment.
• UAE-based experience is required - a track record of delivering digital projects for clients in the Dubai / UAE market, with an understanding of local client expectations and ways of working.
• Solid working knowledge of web application and website delivery -you understand the build process well enough to communicate credibly with developers.
• Strong, practical understanding of SEO (technical and on-page) and digital marketing channels (PPC, social, content, email).
• Excellent organizational skills — able to run multiple projects in parallel without dropping details.
• Confident, clear communicator in English, comfortable managing both technical teams and clients. (Arabic is a plus.)
• Hands-on with project management and collaboration tools (e.g. Jira, ClickUp, Asana, Trello, Slack).
• Strong problem-solving, negotiation, and stakeholder-management skills.
• Comfortable owning budgets and timelines and being accountable for delivery.

Nice to Have

• A technical background - e.g. familiarity with HTML/CSS, CMS platforms (WordPress and similar), basic understanding of APIs, hosting, or development workflows. This is a strong plus but not a requirement.
• Formal project management certification
• Google Analytics / Google Ads / SEO tool certifications (GA4, SEMrush, Ahrefs, etc.).
• Experience managing external vendors and freelancers.

Benefits

Why Join GTECH?

Be part of a collaborative, curiosity-driven culture.

Recognized as a Great Place to Work in the UAE.

Opportunities to learn, grow, and shape the future of digital experiences.