Watch Technician: Precision Repair & Customer Care

Al Futtaim Private Company (LLC); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking an experienced Watch Technician in Dubai to perform professional repairs on watches and clocks, ensuring functionality and customer satisfaction. You will manage repair timelines and provide accurate authenticity assessments to guide service offerings.

The role requires strong repair skills, a clear understanding of the watch industry, and excellent communication with customers to support after-sales service and revenue growth.

Qualifications

• Proficient in professional watch and clock repair techniques.
• Experience meeting or exceeding service targets.
• Strong ability to assess authenticity and reparability of watches.
• Excellent communication and customer interaction skills.

Responsibilities

• Perform professional repairs of watches and clocks to ensure functionality and customer satisfaction.
• Achieve service targets by coordinating repair tasks and timelines.
• Provide technical estimates on authenticity and reparability to guide customers.
• Verify and monitor quality control checks to uphold service standards.
• Consolidate technical issues to identify patterns and suggest repair improvements.
• Maintain and document technical information in accordance with service protocols.

Skills

Watch repair techniques

Target-oriented service

Authenticity assessment

Customer communication

Education

10th standard education

Tools

MS Excel

MS Word

Job description

Al Futtaim Private Company (LLC) is seeking an experienced Watch Technician in Dubai to perform professional repairs on watches and clocks, ensuring functionality and customer satisfaction. You will manage repair timelines and provide accurate authenticity assessments to guide service offerings.

The role requires strong repair skills, a clear understanding of the watch industry, and excellent communication with customers to support after-sales service and revenue growth.