Watch Technician

Al Futtaim Private Company (LLC); Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Dubai is seeking a Watch Technician to deliver high-quality after-sales service through expert repair and maintenance of watches and clocks within the Retail department.

You will meet service targets, provide technical assessments, maintain documentation, and ensure accuracy in quality control, with strong communication to customers and colleagues.

Qualifications

• 10th Standard education or equivalent certification.
• Minimum of 5 years of experience in a Service Technician role, specializing in watches.
• Sound knowledge of watches and the watch industry, including brands and technical specifications.
• Proficiency in MS Excel and Word for documentation and report generation.

Responsibilities

• Perform professional and technical repairs of watches and clocks.
• Provide technical estimates regarding authenticity and reparability of watches.
• Follow up and manage all technical documentation related to service repairs.
• Achieve the service targets set by the department.

Skills

Watch repair expertise

Customer interaction

Documentation management

Service target achievement

Education

10th Standard education

Tools

MS Excel

MS Word

Job description

Overview Of The Role

The Watch Technician is responsible for delivering high-quality after-sales service through expert repair and maintenance of watches and clocks Positioned in the Retail department this role is crucial for sustaining customer satisfaction and driving service-revenue Success in this position involves meeting service targets providing accurate technical assessments of timepieces and ensuring excellence in technical documentation and quality control procedures

What You Will Do

Technical Maintenance

Perform professional and technical repairs of watches and clocks Conduct regular quality control checks to verify service standards Consolidate and address technical issues effectively

Client Interaction

Provide technical estimates regarding the authenticity and reparability of watches Support after-sales service to maintain customer satisfaction and service revenue

Documentation Management

Follow up and manage all technical documentation related to service repairs

Performance Targets

Achieve the service targets set by the department

Required Skills To Be Successful:

• Expertise in watch and clock repair techniques
• Strong customer interaction and communication skills
• Proficiency in technical documentation management
• Ability to achieve and surpass service-related performance targets

What Qualifies You For The Role:

• 10th Standard education or equivalent certification
• Minimum of 5 years of experience in a Service Technician role, specializing in watches
• Sound knowledge of watches and the watch industry, including brands and technical specifications
• Proficiency in MS Excel and Word for documentation and report generation