Waitress - Lobby Lounge

Accorhotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Raffles Dubai is seeking a Waitress to join our luxury lobby lounge, delivering exceptional F&B service to guests. You will work with a team to maintain polished service standards and uphold Raffles brand expectations.

The ideal candidate brings at least 2 years in Food & Beverage within a 5* environment, strong English communication, and a professional presentation. The role requires availability for flexible shifts in a luxury setting.

Qualifications

• Hospitality studies are preferable.
• Strong reading, writing and oral proficiency in English.
• A second foreign language is a plus.

Responsibilities

• Uphold grooming standards and punctuality in line with Raffles and Outlet expectations.
• Demonstrate knowledge of LQA standards and ensure compliance.
• Describe dishes with informed recommendations based on menu ingredients and allergens.
• Understand bar operations including coffee, tea and cocktails to maintain high-quality standards.
• Assist colleagues across all outlets to ensure seamless guest experiences.
• Address guests by name to deliver personalized service and update Opera for in-house guests.

Education

Hospitality Studies preferable

English language proficiency (strong reading, writing and verbal)

Second foreign language a plus

Job description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Waitress in our award-winning lobby lounge in Raffles Salon to work together with the support of colleagues and superiors to create a luxurious and professional F amp B experience for our guests.

Key Roles amp Responsibilities

Uphold discipline, grooming standards and punctuality in line with Raffles and Outlet expectations. Demonstrate strong knowledge of LQA standards and ensure consistent compliance throughout service. Follow all LQA and Outlet service standards while maintaining maximum efficiency to deliver Service Excellence. Maintain thorough knowledge of the menu ingredients and preparation methods to confidently describe dishes and provide informed recommendations through continuous learning and training. Possess comprehensive understanding of allergens and dietary requirements strictly following established SOPs. Maintain full knowledge of bar operations including coffee, tea and cocktails ensuring high-quality standards of preparation and presentation. Support colleagues across all areas of the Outlet as required to ensure seamless guest experiences. Address guests by name whenever possible to deliver personalized service in line with Raffles Service Culture. Recognize and acknowledge regular and VIP guests noting respecting their preferences and communicate it to the Outlet Leader Manager and ensure accurate updates in Opera for in-house guests. Conduct regular guest satisfaction checks professionally handling feedback and escalating concerns where necessary. Immediately report any guest complaints, incidents or operational challenges to Outlet Leadership following escalation procedures. Perform all opening, closing and side duties completing all required checklists accurately. Participate in monthly equipment inventories and report discrepancies promptly. Assist in minimizing waste, breakages and equipment mishandling. Liaise with Housekeeping, Stewarding and Engineering to ensure exceptional cleanliness and maintenance standards of the Outlet following a clean as you go philosophy. Ensure the Outlet remains clean, organized and hygienic at all times. Demonstrate awareness of Outlet targets and actively contribute through upselling and guest engagement. Foster strong team communication through verbal interaction and approved internal communication platforms. Maintain knowledge of all Hotel outlets and services to guide guests effectively. Complete all departmental paperwork, logs and reports accurately and within deadlines. Attend all required training sessions with enthusiasm and commitment to professional development. Handle cash and financial transactions with accuracy, integrity and adherence to established procedures. Assist other Food & Beverage outlets during peak operational periods when required. Perform any additional duties assigned by Hotel Management.

What will you bring to this role?

• Positive, energetic, and guest-focused personality.
• Impeccable grooming and professional presentation at all times.
• Strong work ethic with flexibility and willingness to support operational needs.
• Excellent interpersonal and communication skills.
• Friendly, respectful, and collaborative approach toward colleagues and leaders.
• Consistent use of professional verbal and non-verbal communication.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Personal Attributes

• Positive, energetic, and guest-focused personality.
• Impeccable grooming and professional presentation at all times.
• Strong work ethic with flexibility and willingness to support operational needs.
• Excellent interpersonal and communication skills.
• Friendly, respectful, and collaborative approach toward colleagues and leaders.
• Consistent use of professional verbal and non-verbal communication.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Qualifications

• Hospitality Studies is preferable.
• Strong reading, writing and oral proficiency in the English language.
• A second foreign language is a plus.

Experience

• Minimum of 2 years of experience within Food & Beverage.
• Experience in 5* luxury hospitality.