Waiter/Waitress - Thai speaker preferred

Park Hyatt Aviara; Dubai; On-site; AED 55,000 - 83,000; Full time

Job summary

Park Hyatt Dubai is seeking a Waiter/Waitress specializing in Thai cuisine to deliver exceptional dining experiences in a luxury hotel setting. You will provide attentive, personalized service, with in-depth knowledge of the Thai menu and strong guest-focused communication.

Role requires understanding Thai ingredients, flavors, and dining traditions, ensuring flawless service, attentiveness to dietary needs, and collaboration with culinary and beverage teams in a high-end environment.

Qualifications

• Diploma or certification in Hospitality, Hotel Management, or related field.
• Minimum 1–2 years of waiter/waitress experience in upscale dining or luxury hospitality.
• Knowledge of Thai cuisine, ingredients, and dining traditions is desirable.
• Strong communication and interpersonal skills with guests from diverse backgrounds.
• Good knowledge of food safety, hygiene, and responsible service practices.

Responsibilities

• Provide warm, professional, and personalized service to guests.
• Demonstrate knowledge of Thai menu, ingredients, and spice levels.
• Guide guests in menu selections and dietary considerations.
• Take orders accurately and communicate requirements to kitchen and bar teams.
• Maintain high standards of presentation, hospitality, and guest satisfaction.

Skills

Guest service

Thai cuisine knowledge

Communication skills

Food safety

Education

Diploma or certification in Hospitality/Hotel Management

Job description

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\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

Park Hyatt Park Hyatt Dubai AE - DU - Dubai

Food and Beverage

Hourly/Entry Level Employee

Full-time

Worldwide

Summary

The Waiter/Waitress - Thai Cuisine is responsible for delivering exceptional dining experiences by providing attentive, personalized, and knowledgeable service within a specialty Thai restaurant. The role requires a strong understanding of Thai cuisine, ingredients, flavours, and dining traditions while ensuring the highest standards of hospitality, guest satisfaction, and operational excellence in a luxury hotel environment.

Main Duties:

• Provide warm, professional, and personalized service to guests, ensuring a memorable dining experience throughout their visit.
• Demonstrate comprehensive knowledge of the Thai menu, including ingredients, preparation methods, spice levels, flavour profiles, and recommended accompaniments.
• Guide guests through menu selections, making informed recommendations based on preferences, dietary requirements, and dining occasions.
• Accurately take food and beverage orders and ensure timely communication of guest requirements to the kitchen and bar teams.
• Explain specialty dishes, regional Thai delicacies, and signature menu items confidently to enhance the guest dining experience.
• Coordinate closely with culinary and bar teams to ensure accurate preparation and prompt delivery of orders while maintaining service standards.
• Monitor guest satisfaction throughout the meal, anticipating needs and responding promptly and professionally to requests or concerns.
• Ensure all food and beverages are served according to established presentation, quality, and luxury hospitality standards.
• Handle guest complaints, special requests, dietary restrictions, and allergy-related inquiries efficiently, escalating matters when required.
• Maintain thorough knowledge of restaurant promotions, specialty events, and beverage offerings to maximize guest engagement and revenue opportunities.
• Prepare and maintain restaurant mise en place, including table settings, side stations, equipment, and service areas to ensure operational readiness.
• Process guest checks accurately, handle cash and electronic payments responsibly, and comply with all cash-handling procedures.
• Support inventory control by monitoring operating supplies and reporting shortages or replenishment requirements to supervisors.
• Maintain exceptional standards of cleanliness, hygiene, grooming, and workplace safety in accordance with hotel and regulatory requirements.

Qualifications

• Diploma or certification in Hospitality, Hotel Management, or a related field is preferred.
• Minimum 1-2 years of experience as a waiter/waitress in a specialty restaurant, upscale dining venue, or luxury hospitality environment.
• Knowledge of Thai cuisine, ingredients, cooking styles, and dining traditions is highly desirable.
• Strong communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Ability to handle guest requests, dietary requirements, and service challenges with professionalism and attention to detail.
• Good knowledge of food safety, hygiene standards, and responsible service practices.
• Ability to work efficiently in a fast-paced environment while maintaining exceptional service standards.

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