Waiter/Waitress - In Room Dining

Kerzner International; Dubai; On-site; AED 35,000 - 60,000; Full time

Job summary

Kerzner International, One&Only The Palm in Dubai, is seeking a Waiter/Waitress to join its Food & Beverage team. The role focuses on creating a warm, personalized service and ensuring a seamless dining experience for guests in a luxury resort setting.

Candidates should have 1-2 years’ experience in a 5-star hotel or resort, strong F&B knowledge, and excellent English; additional languages are highly regarded. This is a full-time, on-site position with opportunities for growth.

Qualifications

• 1–2 years’ experience in upscale 5* hotel/resort environment.
• Strong F&B knowledge and excellent personal/interpersonal skills.
• Excellent communication in English; additional language a plus.

Responsibilities

• Greet guests warmly as they arrive and provide a welcoming atmosphere.
• Deliver attentive service and maintain high hospitality standards.
• Take orders, coordinate with kitchen/service teams, and ensure timely delivery of food and beverages.
• Support special events and seamless day-to-day restaurant operations.

Skills

English fluency

Interpersonal skills

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Waiter/Waitress to join the Food & Beverage team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond serving food and beverages to our guests. As a Waiter/Waitress, you will be responsible for creating a warm and welcoming atmosphere while ensuring a seamless and memorable dining experience for every guest. You will provide attentive and personalized service, maintain excellent guest engagement, and ensure that all service standards are consistently upheld in line with our company’s core values. This role involves taking orders, delivering food and beverages, coordinating with the kitchen and service team, supporting special events, and ensuring smooth day-to-day operations on the restaurant floor.

Key Duties and Responsibilities

• Greeting and welcome guests warmly as they arrive at the restaurant.
• Presents oneself in a way that enhances the guest’s overall experience by adding life and energy to the outlet.
• Ensure that all mise-en places are correctly prepared prior to commencing service.
• Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality.
• Demonstrates excellent product knowledge of all food and beverage items offered at the resort, and other items provided by the outlet.
• Ensures that the design and layout of the restaurant and bar equipment is flawless and reflects the image of the resort.
• Maintains and creates a working environment that reflects a sense of place.
• Delegates responsibilities to service personnel and ensures tasks are completed.
• Presenting oneself in a professional manner.
• Remains are updated on all resort events, including guests in-house, arrivals and departures, as well as daily events.
• Reports incidents of breakages, equipment repair and maintenance to Team Leader/ Supervisor.
• Attends and participates in all allocated team events.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always ensure a professional attitude towards guests and colleges.
• To be conscious and responsible regarding energy and water conservation.
• Always maintain the highest levels of personal hygiene.
• To ensure that company and statutory hygiene standards are maintained in all work areas.

A Suitable candidate should have a minimum of 1-2 years’ experience in an upscale 5* hotel/resort environment. Strong F&B knowledge is a must. Should have excellent personal and interpersonal skills. Should be able to build strong relationship with high profile and diverse clientele. Should be a dynamic team player and able to provide the highest standard of service to our guests. Excellent communication in English language is required, and an additional language will be highly regarded.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.