Waiter Waitress - In Room Dining

Sofitel; Dubai; On-site; AED 140,000 - 180,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a Room Service Attendant to join our luxury beachfront resort. You will take food and beverage orders from guests by phone or in person and deliver meals to guest rooms with accuracy and presentation.

Maintain knowledge of the menu, handle payments, and coordinate with kitchen staff to ensure timely delivery. Restock room service items, keep areas clean, and uphold safety and high service standards in a fast-paced environment.

Qualifications

• Experience in food service; room service preferred.
• Excellent customer service and communication abilities.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food and beverage offerings.
• Professional appearance and demeanor.
• Strong organizational and time-management skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Take food and beverage orders from guests via phone or in person.
• Deliver food and beverages to guest rooms promptly with accuracy.
• Set up and clear dining areas in guest rooms and maintain cleanliness.
• Handle guest complaints or special requests professionally.
• Maintain knowledge of the menu, specials, and dietary needs.
• Process guest payments and handle transactions.
• Coordinate with kitchen staff to ensure timely delivery.
• Ensure proper setup of trays, carts, and room service equipment.
• Restock and replenish room service items.
• Maintain cleanliness and organization in the room service area.
• Assist with condiments, utensils, and beverages for service.
• Encourage guest feedback and ensure satisfaction.
• Uphold hotel safety, hygiene, and food safety standards.

Skills

Customer service

Communication skills

Ability to work under pressure

Knowledge of F&B offerings

Professional appearance

Time management

Flexibility to work nights/weekends/ho

Job description

Job Description:

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Take food and beverage orders from guests via phone or in person.
• Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation.
• Set up and clear dining areas in guest rooms, ensuring cleanliness.
• Handle guest complaints or special requests professionally.
• Maintain knowledge of the menu, including specials and dietary needs.
• Process guest payments and handle transactions (cash/credit card).
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Ensure proper setup of trays, carts, and room service equipment.
• Restock and replenish room service items as needed.
• Maintain cleanliness and organization in the room service area.
• Assist with preparing condiments, utensils, and beverages for service.
• Ensure guests are satisfied and encourage feedback.
• Uphold hotel safety, hygiene, and food safety standards.

Qualifications

• Prior experience in food service (room service experience preferred).
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food and beverage offerings.
• Professional appearance and demeanor.
• Strong organizational and time-management abilities.
• Flexibility to work nights, weekends, and holidays.