Waiter / Waitress

Confidential; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Annual flights

Service charge

Meals on duty

Job summary

Confidential, a leading international hospitality group, seeks polished Waiters/Waitresses for our Food & Beverage team in Dubai. You will be the face of our dining venues, delivering flawless service from arrival to farewell.

Requirements include at least 1 year in a similar waiting role in a 5-star hotel or fine dining, a high school diploma, and strong English; additional languages are a bonus. We offer tax-free salary, health benefits, annual flights, service charges, and meals on duty.

Qualifications

• Minimum 1 year of direct experience in a similar waiting or service role.
• Experience in a 5-star hotel or fine dining is required or preferred.
• Strong English written and spoken communication essential; additional languages are a plus.

Responsibilities

• Greet, take orders, serve, and handle billing in line with luxury service standards.
• Provide personalized recommendations and create memorable dining moments.
• Identify and resolve guest issues with empathy and professionalism.
• Collaborate with kitchen and service teams to ensure guest satisfaction.
• Maintain extensive knowledge of menus, beverage pairings, and allergens.

Skills

Guest service

Communication

Attention to detail

Teamwork

Education

High school diploma

Hotel/culinary certification (preferred)

Job description

We are a leading international hospitality group dedicated to curating enriching, personal, and memorable lifestyle experiences. With a portfolio of iconic properties and award-winning restaurants located in the world’s most desirable destinations, we set the benchmark for gracious service and culinary excellence.

Our brand represents a seamless fusion of contemporary sophistication and timeless elegance. We are committed to providing intuitive dining experiences that celebrate life's special moments. If you are passionate about delivering exceptional service in a dynamic, high-growth environment, we invite you to join our team.

The Role

We are seeking polished and attentive Waiters/Waitresses to join our Food & Beverage team. In this role, you will be the face of our dining venues, representing our brand throughout the entire guest journey.

Your mission is to deliver a flawless dining experience, ensuring that every guest becomes a loyal advocate for our restaurants by delighting them from the moment they arrive until their farewell.

Key Responsibilities

• Service Excellence: Execute all F&B service tasks—including greeting, order taking, serving, and billing in strict alignment with luxury service standards and procedures.
• Personalized Attention: Go above and beyond to anticipate guest needs, offering tailored menu recommendations and creating memorable dining moments.
• Problem Solving: Proactively identify potential issues and handle any complaints with empathy, efficiency, and professionalism to ensure complete guest satisfaction.
• Team Collaboration: Maintain open and proactive communication with colleagues across the kitchen and service teams, always prioritizing the guest’s best interests.
• Product Knowledge: Maintain extensive knowledge of food menus, beverage pairings, and allergen information to provide accurate and confident guidance to guests.

Qualifications & Experience

• Experience: Minimum 1 year of direct experience in a similar waiting or service role within a 5-star hotel or fine dining restaurant.
• Education: High school diploma is required; a College degree or certification in Hotel Management, Culinary Arts, or a related field is preferred.
• Language Skills: Strong command of both written and spoken English is required. Proficiency in additional languages (e.g., Arabic, French, Russian, Mandarin) is a significant asset.
• Personal Attributes: A genuine service-oriented personality with high Emotional Intelligence (EQ). You must possess a warm demeanor, excellent grooming, and a passion for hospitality.

Core Competencies

These are the functional skills required to succeed in this role:

• Guest-Centric Mindset: An innate ability to prioritize the guest’s comfort, anticipating desires before they are expressed and delivering service with warmth and sincerity.
• Results Orientation: A focused approach to achieving service targets, maintaining high accuracy in orders, and driving positive guest feedback scores.
• Continuous Learning: A proactive attitude toward self-improvement, eagerly absorbing new knowledge about menu changes, wine pairings, and service techniques.
• Resilience: The capacity to remain calm, composed, and professional during peak dining hours or when handling challenging situations.
• Adaptability: The flexibility to adjust quickly to changing shifts, diverse guest cultures, and evolving operational requirements.

Our Values

These guiding principles define our culture and how we operate:

• Uncompromising Service Excellence: Guests are our top priority. We take pride in keeping our promises and value the trust placed in us to deliver flawless dining experiences every time.
• Ownership & Accountability: No detail is too small. We take full responsibility for our actions, driving efficiency and quality in every task to ensure the success of our team and business.
• Agility & Responsiveness: In a fast-paced environment, speed matters. We adapt quickly and possess the energy and skills to respond immediately to guest needs without compromising quality.
• Collaborative Spirit: We believe in the power of teamwork. Our staff works together with high energy and positivity, supporting one another to achieve common goals.
• Innovation & Forward Thinking: We embrace change and challenge the status quo. We constantly seek new ways to enhance the dining experience and stay ahead of industry trends.

Why Join Us?

• Opportunity to work with a globally recognized luxury brand in a landmark location.
• Competitive tax-free salary and comprehensive benefits package (health insurance, annual flights, service charge, meals on duty).
• A supportive environment that encourages career growth and skill development within an international group.
• The chance to interact with a diverse, high-profile clientele in world-class dining venues.