Waiter/ Waitress

Shangri-La Group; Abu Dhabi; On-site; AED 24,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Colleague stay/travel perks

Job summary

Shangri-La Group in Abu Dhabi is seeking a courteous Waiter/Waitress to deliver exceptional dining experiences at Traders Hotel, Qaryat Al Beri. You will take orders, serve food and drinks, and ensure guest satisfaction while maintaining a clean dining environment.

We value teamwork, good English communication, and a professional, guest-focused approach to service in a premium hospitality setting.

Qualifications

• Ability to clearly convey information, listen to guests, and respond to their needs effectively.
• Understanding guest preferences and handling complaints gracefully.
• Capable of managing multiple tables and tasks simultaneously.
• Proficiency in English; other languages are advantageous.

Responsibilities

• Welcoming guests with a pleasant smile, presenting menus and taking orders.
• Serving food and beverages to tables promptly and accurately.
• Using POS systems for order entry and payment processing.
• Maintaining a clean and organized dining area throughout the shift.

Skills

Clear communication

Multitasking

Menu knowledge

English language proficiency

Collaborative teamwork

Education

High School Diploma or Diploma in Hospitality Management

Tools

POS systems

Job description

[Not translated in selected language]

Waiter/Waitress

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Traders focus on what matters most: efficient stays, thoughtful essentials, and dependable comfort. Here, efficiency is intelligent and stylish — helping travellers trade up for what truly counts. We create an experience that is both reliable and refined.

For our team, Traders means professionalism with purpose, where every detail is designed with clarity and care. Joining Traders means becoming part of a team that delivers hospitality that is efficient with wisdom, and reliable with character.

Traders Hotel, Qaryat Al Beri, Abu Dhabi offers 301 stylish guestrooms and suites, including 80 exclusive Traders Club rooms. Combining contemporary comfort with warm design, the hotel enjoys a prime location within the Qaryat Al Beri complex alongside Shangri-La properties, CHI, The Spa, and the Souk.

As a Waiter / Waitress, you will provide excellent customer service by taking orders, serving food and beverages, and ensuring guest satisfaction. You will also assist with any inquiries or requests from customers. Additionally, you will maintain a clean and organized dining area to enhance the overall dining experience.

Key Responsibilities

• Welcoming guests with a pleasant smile, menu presentation and taking the orders accurately.
• Serving food and beverages by delivering orders to tables promptly and ensure that everything is served correctly.
• Familiarity in using POS systems for order entry and payment processing.
• Maintaining cleanliness by keeping tables, utensils, and the dining area clean and organized throughout the shift.

About You

• Ability to clearly convey information, listen to guests, and respond to their needs effectively including understanding guest preferences and handling complaints gracefully.
• Capability on managing multiple tables and tasks simultaneously, ensuring efficient service.
• Basic Food Knowledge in understanding of menu items to answer guest inquiries and make recommendations.
• Willingness to collaborate with other colleagues and support each other to ensure smooth operations.
• 1 – 2 years of experience in Hotels, Fine- Dining restaurants or Bars.
• High School Diploma or Diploma in Hospitality Management is often required.
• Professional proficiency in English language.
• Proficiency in other languages will be advantageous.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.