Waiter/ess - Chitarra

Mandarin Oriental Group; Dubai; On-site; AED 33,000 - 56,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health benefits

Colleague meals

Duty transportation

Competitive compensation

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Waiter to join Chitarra, our Italian restaurant. You will deliver exceptional dining experiences by taking orders, serving courses, and ensuring guest satisfaction in a luxury environment.

We value English communication, elegance in service, and the ability to multi-task in a fast-paced, high-volume setting. The role reports to the Restaurant Manager, with shifts including evenings and weekends.

Qualifications

• Minimum 2 years’ experience as a waiter/waitress in luxury dining.
• Proficient English; Italian language skills are a plus.
• Familiar with POS and cashiering systems.
• Ability to multitask and maintain service flow in a fast-paced setting.

Responsibilities

• Maintain knowledge of the Italian menu, ingredients, and preparation methods.
• Take and deliver food and beverage orders accurately while meeting dietary needs.
• Provide personalised, attentive service to ensure guest satisfaction.
• Operate POS systems and manage billing procedures.
• Set and clear tables and manage multiple tables.
• Collaborate with outlets to create memorable guest experiences.

Skills

Waiter experience 2+ years

Fine dining service

English proficiency

Multitasking

Education

High school diploma or equivalent

Hospitality coursework (advantage)

Job description

Mandarin Oriental Downtown, Dubai is looking for a Waiter to join Chitarra, our Italian Restaurant.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within Chitarra - Italian Restaurant in Dubai, the Waiter is responsible to provide exceptional guests’ dining experience. The role includes taking order, serving food and beverages, while making sure that every aspect of the dining experience meets our standards. Waiter reports to the Restaurant Manager.

As a Waiter, you will be responsible for the following duties

• Maintain in-depth knowledge of the Italian menu, ingredients, and preparation methods to confidently inform and assist guests.


• Accurately take and deliver food and beverage orders, ensuring prompt service and attention to dietary needs or special requests.


• Provide personalised, attentive service throughout the dining experience to ensure guest satisfaction and uphold brand standards.


• Operate POS systems efficiently for order processing and follow billing and cashiering procedures accurately.


• Set and clear tables to maintain a clean, welcoming dining space, and manage multiple tables while maintaining service quality.


• Support upselling efforts, collaborate across outlets, and create memorable guest experiences aligned with MOHG Legendary Quality Experiences.

As a Waiter, We Expect From You

• High school qualification preferred; degree or diploma in Hospitality, Hotel, or Business Management is an advantage.


• Minimum 2 years’ experience as a waiter/waitress, preferably in high-volume or luxury dining environments.


• Familiarity with fine dining and casual service standards, as well as restaurant POS and cashiering systems.


• Proficient verbal and written communication skills in English; additional languages such as Italian are preferred.


• Strong interpersonal skills with the ability to multitask, prioritize, and maintain service flow in a fast-paced setting.


• Physical stamina to stand for long periods and flexibility to work varied shifts including evenings, weekends, and holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.


• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.


• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.


• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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