VP, Loyalty & Growth | P&L, Partnerships & Product Strategy

Chalhoub Group (on behalf of Zimmermann)

Dubai

Hybrid

AED 500,000 - 700,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group, a luxury retailer operating across the Middle East and LATAM, seeks a senior Loyalty leader to own the Group Loyalty P&L end-to-end and drive the commercial evolution of MUSE and Elite propositions. You will lead the loyalty team, set priorities across multi-market programmes, and partner with internal and external stakeholders to deliver measurable revenue growth.

The role requires deep P&L experience, strong analytical capabilities with member data, and the ability to navigate

Qualifications

Senior loyalty leadership with end-to-end P&L ownership.
Experience with multi-market loyalty programmes and analytics.
Understanding of points liability, breakage, rewards costs and partner economics.
Proven ability to deliver measurable commercial results.

Responsibilities

Own Group Loyalty P&L end-to-end including revenue, costs and forecasting.
Lead execution of the loyalty product roadmap across LMS, CBCC, Gift Card and MUSE app.
Own the commercial evolution of MUSE and Elite member propositions.
Set priorities and hold workstream owners accountable across teams.
Act as senior loyalty business owner for stakeholders and partners.
Lead and develop the Loyalty team.