Customer Support Associate

applydubaijob.com; Dubai; Remote; AED 165,000 - 184,000; Full time

Job summary

RemoteHunter seeks a Customer Support Associate to drive learner engagement and deliver proactive student support for an online education client. The role involves outbound communications, CRM record-keeping, and guiding participants through their programs.

The ideal candidate will have 1–2 years in customer support or learner engagement, hands-on CRM experience (Salesforce or HubSpot), strong communication skills, and availability to work EST hours (8 AM–4 PM).

Qualifications

• 1–2 years of customer support or learner engagement experience.
• Bachelor’s degree in Business, Communication, Education, or related field preferred.
• Experience with CRM systems (Salesforce or HubSpot) is required or preferred.

Responsibilities

• Conduct outbound welcome calls and reminders about class schedules and milestones.
• Engage inactive or disengaged learners to identify obstacles and provide support resources.
• Respond to student inquiries with clear, professional guidance via multiple channels.
• Record touchpoints, tickets, and engagement updates in the CRM accurately.
• Collaborate with internal teams to resolve student issues and collect testimonial feedback.

Skills

Customer support

Learner engagement

Verbal communication

Written communication

Attention to detail

Multi-tasking

Education

Bachelor's degree in Business/Communications/Education

Tools

Salesforce

HubSpot

Job description

Job Title: Customer Support Associate

Company: RemoteHunter

Location: REMOTE, United States

Employment Type: Full Time

Salary: $45,000 – $50,000 per year

Candidate Prerequisites: 1–2 Years Customer Support or Learner Engagement Experience | Experience with CRM Systems (Salesforce / HubSpot Preferred) | Strong Verbal & Written Communication Skills | Ability to Work EST Hours (8 AM – 4 PM)

Description: RemoteHunter is seeking a Customer Support Associate on behalf of an online education client specializing in virtual technology and professional development programs. This remote position centers on driving learner engagement, delivering proactive student support, and guiding participants through their educational programs.

The role involves managing outbound learner communications, conducting outreach to at-risk or disengaged students, maintaining accurate interaction records within CRM platforms, and collecting student feedback to elevate the overall learning experience.

Key Responsibilities:

• Conduct outbound welcome calls and send automated reminders regarding class schedules, deadlines, and milestones.
• Connect with inactive or struggling learners to identify obstacles and provide support resources.
• Respond to student inquiries with clear, professional, and empathetic guidance across communication channels.
• Record student touchpoints, support tickets, and engagement updates accurately within the CRM database.
• Collaborate with internal education teams to resolve student issues and compile testimonial feedback.

Requirements:

• Education & Experience: 1 to 2 years of experience in customer support, learner engagement, or client success; Bachelor’s degree in Business, Communication, Education, or a related field preferred.
• Technical Skills: Hands-on experience with CRM systems (such as Salesforce or HubSpot), digital communication platforms, and remote collaboration tools.
• Key Competencies: Learner engagement strategies, active listening, detail-oriented recordkeeping, multi-tasking, and full availability during Eastern Standard Time (EST) business hours (8 AM – 4 PM).