VIP Waitress

FIVE Hotels & Resorts; Dubai; On-site; AED 30,000 - 36,000; Full time

Job summary

FIVE Hotels & Resorts in Dubai is seeking a guest-focused VIP Waitress to deliver exceptional service in a luxury hotel setting. You will greet VIP guests, take and serve orders, and ensure special dietary needs are met with a FIVE-Styled touch.

The role requires 1–2 years in a luxury hotel, impeccable grooming, weekend flexibility, and strong communication skills in English. A proactive attitude and collaborative spirit are essential to drive guest satisfaction and memorable dining.

Qualifications

• 1–2 years in a Luxury Hotel environment as VIP Waitress is a plus.
• Impeccable grooming and FIVE-Styled appearance.
• Flexibility to work weekends and holidays.
• English fluency; additional languages are a plus.
• Excellent verbal and written communication with Guests.

Responsibilities

• Greet VIP Guests with a warm, FIVE-Styled welcome and deliver flawless service.
• Take and deliver Food & Beverage orders accurately while considering dietary needs.
• Upsell bespoke services, exclusive promotions, and elevate guest experiences.
• Maintain meticulous Guest History records to curate personalised service.
• Collaborate with F&B team to maximise guest satisfaction and drive revenue.
• Assist in event setup and uphold hygiene, safety, and brand standards.

Skills

VIP service

Communication

Guest engagement

Attention to detail

Proactive attitude

Team collaboration

Upselling skills

Job description

Your Journey Starts Here.

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• Package starting fromAED 3,000offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• Previous experience of 1-2 years in a Luxury Hotel environment as a VIP Waitress is a plus.
• Professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
• A hands-on attitude, fuelled by a 'Can-Do!' Spirit.
• Greets VIP Guests upon Arrival with a Warm 'FIVE-Styled' Welcome, ensuring their Journey at FIVE is sensational.
• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, 'FIVE-Styled' Service.
• Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
• Presents menus and makes knowledgeable Recommendations based on the Guests' Preferences and the availability of ingredients.
• Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
• Ensures a Seamless Dining Experience for VIP Guests, Anticipating their Needs, and Fulfilling Special Requests.
• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling 'FIVE-Star' Guest Assistance at every touchpoint.
• Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
• Efficiently Processes Billing and Payments while adhering to FIVE's industry-leading Control Procedures.
• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
• Assists in the lavish Table Setup and helps maintain the Dining Destination’s overall Cleanliness and Atmosphere.
• Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
• Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
• Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
• Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
• Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
• Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while Celebrating FIVE's delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes.
• Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE's award-winning initiatives.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest Level, We’d Like to He