VIP Waitress

fivehotelsandresorts; Dubai; On-site; AED 30,000 - 36,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a VIP Waitress to deliver exceptional guest experiences in our luxury hotel environment. You will greet VIP guests, take accurate orders, and ensure every interaction reflects the FIVE-Styled standard of service and hospitality.

Ideal candidates have 1–2 years of luxury hotel experience, outstanding communication, and a proactive, detail-oriented approach. Weekend and holiday shifts are required to meet guest expectations and events.

Qualifications

• Previous experience of 1-2 years in a Luxury Hotel environment as a VIP Waitress is a plus.

Responsibilities

• Take ownership and deliver outputs with quality.
• Greet VIP Guests with a warm, FIVE-styled welcome.
• Handle food and beverage orders accurately and efficiently.
• Upsell bespoke services, concepts, and promotions to elevate guest experience.
• Maintain high standards of hygiene, safety and service throughout the dining experience.

Skills

VIP Waitress experience

Excellent communication

Interpersonal skills

Attention to detail

Job description

Your Journey Starts Here. This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse. At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity A Platform for Those Who Deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation Package starting from AED 3,000 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output. Previous experience of 1-2 years in a Luxury Hotel environment as a VIP Waitress is a plus. Professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour. Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. An elevated and energetic Conversationalist, engaging Guests with lively discussions. A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection. Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus). A hands-on attitude, fuelled by a 'Can-Do!' Spirit. Greets VIP Guests upon Arrival with a Warm 'FIVE-Styled' Welcome, ensuring their Journey at FIVE is sensational. Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, 'FIVE-Styled' Service. Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered. Presents menus and makes knowledgeable Recommendations based on the Guests' Preferences and the availability of ingredients. Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times. Ensures a Seamless Dining Experience for VIP Guests, Anticipating their Needs, and Fulfilling Special Requests. Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling 'FIVE-Star' Guest Assistance at every touchpoint. Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department. Efficiently Processes Billing and Payments while adhering to FIVE's industry-leading Control Procedures. Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service. Assists in the lavish Table Setup and helps maintain the Dining Destination's overall Cleanliness and Atmosphere. Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures. Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth. Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas. Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries. Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills. Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while Celebrating FIVE's delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes. Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE's award-winning initiatives.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory. You Connect You recognise how your work affects the wider team, the guest, and the business, and you act accordingly. You Represent the Brand In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand. You Own It You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight. You Deliver Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results. You Grow You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.