VIP Service Coordinator

Client of Exceed IT Services; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Client of Exceed IT Services in Abu Dhabi is seeking a VIP Services Administrator to coordinate the operational running of the VIP support, manage the ticket queue, schedule engineers against the executive calendar, and ensure readiness for meetings and travel.

You will produce reports on volumes, SLA attainment and satisfaction, track assets and spares, coordinate procurement and onboarding workflows, and act as the administrative interface to executive assistants.

Qualifications

• Experience administering VIP service queues and SLA tracking.
• Proven ability to coordinate executives' schedules and travel.
• Strong reporting skills with dashboards.
• Demonstrated asset/inventory lifecycle management.
• Familiarity with ITSM tools and MS 365 suite.

Responsibilities

• Coordinate the operational running of the VIP service – scheduling tracking reporting and logistics – so that VIP engineers stay focused on resolution.
• Manage the VIP ticket queue, ensuring correct prioritisation, assignment and SLA tracking.
• Coordinate engineer scheduling against the executive calendar, including meeting, event and travel readiness.
• Track VIP asset allocation, refresh cycles, loan equipment and spares.
• Produce VIP service reporting - volumes, SLA attainment, trend analysis and satisfaction scores.
• Coordinate procurement, vendor visits and logistics for the executive estate.
• Manage VIP onboarding and offboarding workflows end to end.
• Maintain VIP documentation, contact matrix, escalation paths and service catalogue.
• Act as administrative interface to executive assistants for scheduling and status updates.

Skills

ITSM proficiency

MS 365 / Teams / Endpoint literacy

Advanced Excel and reporting

Power BI experience

Scheduling & coordination

Asset & inventory tracking

Tools

ServiceNow

Microsoft 365

Power BI

Excel

Job description

Coordinate the operational running of the VIP service - scheduling tracking reporting and logistics - so that VIP engineers remain focused on resolution rather than administration

KEY RESPONSIBILITIES

• Manage the VIP ticket queue, ensuring correct prioritisation, assignment and SLA tracking.


• Coordinate engineer scheduling against the executive calendar, including meeting, event and travel readiness.


• Track VIP asset allocation, refresh cycles, loan equipment and spares.


• Produce VIP service reporting - volumes, SLA attainment, trend analysis and satisfaction scores.


• Coordinate procurement, vendor visits and logistics for the executive estate.


• Manage VIP onboarding and offboarding workflows end to end.


• Maintain VIP documentation, contact matrix, escalation paths and service catalogue.


• Act as administrative interface to executive assistants for scheduling and status updates.

REQUIRED TECHNICAL SKILLS

• Strong ITSM tool proficiency (ServiceNow or equivalent) - queue management, dashboards and reporting.


• Working technical literacy across Microsoft 365, Teams and the endpoint estate.


• Advanced Excel and reporting; Power BI an advantage.


• Excellent organisational, scheduling and coordination discipline.


• Asset and inventory tracking.