Operations Coordinator

AL SERKAL GROUP L.L.C; Dubai; On-site; AED 96,000 - 144,000; Full time

Job summary

AL SERKAL GROUP L.L.C. in Dubai is seeking an Operations Coordinator to handle inquiries in person, by phone and email, and to support day‑to‑day administrative tasks within the service center.

The role requires 1–3 years in operations coordination or customer service, strong English, and proficiency with Microsoft Office; CRM/ERP experience is an advantage, enabling cross‑department collaboration and efficient issue resolution.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics or related field.
• 1–3 years of experience in operations coordination, customer service, or admin roles.
• Proficient in Microsoft Office with strong organizational and scheduling skills; CRM/ERP experience is a plus.
• Excellent English communication and cross‑department coordination abilities.

Responsibilities

• Handle customer enquiries and complaints.
• Respond to e-mails and phone calls.
• Manage the ticketing center.
• Record and follow up on VIP client service calls.
• Identify customer needs and provide solutions.
• Create monthly schedules for planned clients.
• Update route schedules with dispatcher feedback.
• Coordinate with internal departments and perform admin tasks.
• Identify priority issues and escalate when needed.
• Prepare meeting agendas and minutes.
• Publish monthly schedules to client division controller and dispatch service officer.

Skills

Customer service

English communication

MS Office

CRM/ERP experience

Education

Bachelor's degree

Tools

CRM/ERP systems

Job description

To deal courteously and efficiently with enquiries in person by telephone and to deal with day-to-day written correspondence.

• Manage customer enquiries complaints
• Respond to e-mails phone calls
• Manages the ticketing center
• Post service calls to the VIP clients as part of customer service on first service and after complaint query actioned
• Identify customers needs clarify information research every issue and provide solutions and or alternatives
• Create accurate monthly schedules for the planned clients and ensure adherence in coordination with service officers
• Update scheduled routes in close coordination with feedback from dispatcher
• Coordinate with all internal departments and undertakes complete administrative functions to ensure that operations and support center are carried out effectively and efficiently
• Identify and escalates priority issues
• Prepare agendas and or programs for meetings and take minutes where necessary
• Monthly schedules to be floated to the clients division controller dispatch service officer

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field.
• 1–3 years of experience in an operations coordination, customer service, administration, or field service support role.
• Proficient in Microsoft Office (Excel, Word, Outlook) with strong organizational, scheduling, and administrative skills; experience with CRM/ERP systems is an advantage.
• Excellent communication and customer service skills in English, with the ability to coordinate across departments, manage multiple priorities, and resolve customer enquiries professionally.