VIP Relationship Director, UAE & GCC

Kast; Dubai; Hybrid; AED 180,000 - 240,000; Full time

Job summary

KAST is seeking a VIP Relationship Manager in Dubai to build and maintain strong relationships with its highest-value customers. The role combines relationship management, customer success, community building, and event coordination in a hybrid model.

You will serve as the primary contact for VIP clients, coordinate exclusive experiences, and work with cross-functional teams to ensure exceptional service and retention. Strong UI/UX? (note: no UI mention) experience in luxury services is valued.

Qualifications

• 3+ years in VIP relationship management or related fields.
• Experience in fintech, crypto, payments, wealth management.
• Strong interpersonal and communication skills.
• Experience managing premium or strategic accounts.
• Highly organized with strong attention to detail and follow-through.
• Comfortable operating in a fast-paced, customer-centric environment.
• Ability to coordinate events and manage multiple stakeholders.

Responsibilities

• Build and maintain trusted relationships with KAST's VIP customers and key accounts.
• Serve as the primary point of contact for VIP inquiries, issues, and escalations.
• Proactively engage clients to understand their needs, gather feedback, and improve retention.
• Coordinate exclusive events, meetups, and experiences for VIP customers and partners.
• Work closely with Product, Operations, Compliance, and Support teams to resolve client issues and improve the customer experience.
• Identify opportunities to deepen customer engagement and increase product adoption.
• Track client sentiment, key account metrics, and relationship health across the VIP portfolio.

Skills

Relationship management

Customer success

Account management

Event coordination

Communication

Portfolio management

Job description

KAST is seeking a VIP Relationship Manager in Dubai to build and maintain strong relationships with its highest-value customers. The role combines relationship management, customer success, community building, and event coordination in a hybrid model.

You will serve as the primary contact for VIP clients, coordinate exclusive experiences, and work with cross-functional teams to ensure exceptional service and retention. Strong UI/UX? (note: no UI mention) experience in luxury services is valued.