VIP Account Executive: Elite Client Experience

Momentum Worldwide; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Momentum Corporate Services, Abu Dhabi-based, seeks a VIP Account Executive to support the Head of VIP in delivering personalised service to high‑value players in a fast‑paced iGaming setting. This full‑time, office-based role focuses on relationship management, process accuracy, and operational excellence across internal teams.

The successful candidate will be highly organized, data‑driven, and fluent in Arabic and English, with a proactive approach to multiple VIP tasks and adherence to

Qualifications

• Customer operations, account support / management, or client services experience; VIP exposure is a plus.
• Strong organisational and administrative skills with high attention to detail.
• Advanced knowledge of Microsoft Excel and Microsoft Office; hands-on data handling.
• Comfortable working with data, reports and CRM systems.
• Excellent written and verbal communication skills.
• Proactive, reliable and able to manage multiple priorities.
• Commercial awareness and interest in player behaviour and retention.
• Bilingual Arabic–English communicator for complex stakeholder interactions.

Responsibilities

• Support the Head of VIP with day‑to‑day management of VIP accounts.
• Coordinate VIP requests including bonuses, promotions, events, gifts, and bespoke offers.
• Maintain accurate records of VIP activity, preferences, incentives, and communications.
• Assist with VIP reporting, performance tracking, and player segmentation.
• Liaise with internal teams (Payments, Risk, CRM, Product, Compliance) to ensure seamless VIP service delivery.
• Ensure all VIP activity aligns with internal controls, compliance, and responsible gaming policies.
• Handle inbound VIP queries professionally and efficiently.
• Support onboarding of new VIP players and transitions between segments.
• Build and maintain relationships with VIPs to keep them engaged.
• Be available, on occasion, to support critical operational needs beyond regular business hours, including hosting commitments, system troubleshooting, and timely issue escalation to maintain seamless operations.

Skills

Customer operations

Account support/management

Client services

Organisational skills

Administrative skills

Excel proficiency

CRM systems

Data handling

Written and verbal communication

multitasking

Commercial awareness

Arabic–English bilingual

Job description

Momentum Corporate Services, Abu Dhabi-based, seeks a VIP Account Executive to support the Head of VIP in delivering personalised service to high‑value players in a fast‑paced iGaming setting. This full‑time, office-based role focuses on relationship management, process accuracy, and operational excellence across internal teams.

The successful candidate will be highly organized, data‑driven, and fluent in Arabic and English, with a proactive approach to multiple VIP tasks and adherence to