VIP Protocol & Guest Services Coordinator

Amana Healthcare; Abu Dhabi; On-site; AED 72,000 - 120,000; Full time

Job summary

Amana Healthcare in Abu Dhabi is seeking an Officer for Protocol & VIP Services to manage pre-registration, registration, scheduling, patient identification, and insurance eligibility. You will ensure VIP guests and families experience a smooth healthcare journey with priority service.

The role includes collecting demographics, input into EMR, obtaining consents, and coordinating with Insurance to resolve coverage. Arabic language skills not required but cultural sensitivity is essential.

Qualifications

• 2+ years of similar experience; Bachelor's degree can substitute for 2 years of experience
• Strong attention to details
• Ability to communicate to patients in a culturally sensitive manner
• Analytical and problem‑solving skills
• Practical knowledge in Microsoft Office
• Fluency in reading, written and spoken English
• Must be UAE National

Responsibilities

• Greets and welcomes patients
• Performs positive identification of patients upon arrival
• Prints and places wristbands on patients when applicable
• Obtains insurance card and demographic information and inputs information into EMR
• Secure all signatures necessary for treatments (e.g., General Consent forms)
• Provides a copy of Patient and Family Rights and Responsibilities to patients when a General Consent needs to be signed
• Performs accurate registration with thorough interview to ensure information is complete and accurate
• Performs insurance eligibility and verification
• Validates scheduled procedures and patient’s out-of-pocket responsibility
• Validates Emirates ID and performs patient identification
• Routes unauthorized procedures to Insurance officer
• Ensures compliance requirements for claims billing
• Exhibits top-notch customer service and professionalism in all interactions

Skills

Attention to detail

Effective communication

Analytical thinking

Problem-solving

Cultural sensitivity

Microsoft Office

Fluent English

Education

Bachelor’s degree accepted as 2 years experience

Vocational / Technical Education

Tools

Microsoft Office

Job description

Amana Healthcare in Abu Dhabi is seeking an Officer for Protocol & VIP Services to manage pre-registration, registration, scheduling, patient identification, and insurance eligibility. You will ensure VIP guests and families experience a smooth healthcare journey with priority service.

The role includes collecting demographics, input into EMR, obtaining consents, and coordinating with Insurance to resolve coverage. Arabic language skills not required but cultural sensitivity is essential.