VIP Experience Architect

Institute for Healthier Living Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 190,000; Full time

Job summary

Institute for Healthier Living Abu Dhabi is seeking a VIP Coordinator to serve as the primary non-clinical contact for VIP patients. You will manage end-to-end VIP experiences, coordinating scheduling, logistics, hospitality, and patient communication with discretion and professionalism.

The role supports the Protocol & VIP Manager in maintaining premium service standards, reflecting the organization’s values and cultural sensitivity in a fast-paced environment.

Qualifications

• Bachelor’s degree in hospitality, healthcare administration or related field.
• 3–5 years of experience in patient-facing coordination or administrative role.
• Experience with hospitality/conciergeservices or healthcare coordination is preferred.

Responsibilities

• Act as the primary non-clinical point of contact for VIP patients.
• Coordinate end-to-end VIP experience including scheduling and logistics.
• Arrange transportation, accommodations and special requests for VIPs.
• Maintain professional, discreet interaction reflecting organizational values.
• Support Protocol & VIP Manager in delivering premium service experiences.

Skills

Integrity

Discretion

Patient-focused

Communication

Attention to Detail

Organization

Adaptability

Education

Hospitality management degree

Healthcare administration degree

Business administration degree

Tools

Scheduling systems

CRM tools

Job description

Institute for Healthier Living Abu Dhabi is seeking a VIP Coordinator to serve as the primary non-clinical contact for VIP patients. You will manage end-to-end VIP experiences, coordinating scheduling, logistics, hospitality, and patient communication with discretion and professionalism.

The role supports the Protocol & VIP Manager in maintaining premium service standards, reflecting the organization’s values and cultural sensitivity in a fast-paced environment.