VIP Patients Executive - UAEN

NMC GROUP SERVICES.; Abu Dhabi; On-site; AED 42,000 - 66,000; Full time

Job summary

NMC GROUP SERVICES. is seeking a receptionist to greet patients and their families, assess enquiries, and provide information or referrals within a hospital setting.

The role requires excellent customer service, strong English communication, and the ability to handle multiple tasks at a busy front desk. Prior experience in a patient-focused environment is preferred, with MS Office proficiency and a professional demeanor.

Qualifications

• Graduate in any discipline required.
• Minimum 1 year experience as a receptionist in a patient-focused environment is preferable.
• Proficient technology application skills; basic MS Office (Word, Excel, PowerPoint) and MS Outlook.

Responsibilities

• Greet patients or families and determine nature of enquiry.
• Provide information or refer to appropriate contact.
• Maintain safe, friendly environment and ensure excellent customer service.
• Handle back-office duties and multi-line switchboard operations as required.
• Assist with hospital tours and VIP patients as needed.

Skills

Interpersonal skills

Phone etiquette

Organizational skills

Basic MS Office

Education

Graduate in any discipline

Tools

MS Office

Job description

• 3.1 Greets patients or their families and finds out the nature of their enquiry.

  3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

  3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.

  3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.

  3.5 Communicates all information to His / Her superior on daily basis.

  3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

  3.7 Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.

  3.8 Investigates patient/visitor concerns and implements appropriate courses of action.

  3.9 Keeps accurate records of discussions or correspondence with customers.

  3.10 Perform duties of handling Patient /Telephone/back office work as specified in the duty roaster.

  3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.

  3.12 Handling the VIP patients from A to Z and accompanying them during their journey in the hospital.

  3.13 Handling the hospital tours.

  3.14 Handling the medical tourism patients.

  3.15 Handling the health package patient.

  3.16 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements

  3.17 Work accordance with the documented OSH procedures and instructions, specific responsibilities

  3.18 Be familiar with emergency and evacuation procedures

  3.19 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports

  3.20 Comply with Waste management procedures and policies

  3.21 Attend applicable OSH/Infection control training programs, mock drills and awareness programs

  3.22 Use of appropriate personal protective equipment and safety systems

Desired Candidate Profile

• 4.1 Preferably a graduate in any discipline.

  4.2 Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable. Interest to work in a Hospital related environment.

  4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.

  4.4 Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills

  4.5 Patient focused; service oriented; patient & understanding.

  4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure

  4.7 Ability to work independently with minimal supervision.

  4.8 Reliable, punctual, dependable, and responsive.

  4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential