VIP Guest Telecom Concierge

AccorHotels Middle East; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Sofitel Dubai The Obelisk is seeking a Telecommunications Attendant to perform all aspects of guest telecommunication services, ensuring the highest level of guest satisfaction in line with hotel standards.

Role requires handling calls, wake-up duties, and assisting guests with international calls, while upholding privacy and safety policies. Minimum 1 year in a four/five-star hotel is preferred.

Qualifications

• Secondary Education or relevant qualifications in Hotel Management.
• Minimum 1 year relevant experience preferably in a four or five star hotel.

Responsibilities

• Process all incoming and outgoing calls accurately and courteously.
• Ensure smooth internal telecommunication as per Sofitel Standards.
• Accurately record and control wake-up calls.
• Assist guests with international calls and directory queries.
• Call guests by name whenever possible.
• Page staff member when requested.
• Abide by principles of guest privacy.
• Handle guests requests promptly and report complaints to the Telephone Supervisor.
• Bill call costs.
• Aware of local telephone listings and frequently dialed numbers.
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
• Advise defects on switchboard equipment to Supervisor.
• Maintain a clean work environment.
• Maintain detailed knowledge of the Hotel’s fire, life and safety system.
• Adhere to OH&S policies and procedures.

Skills

English communication

Guest service

Education

Secondary education / Hotel management qualification

Job description

Sofitel Dubai The Obelisk is seeking a Telecommunications Attendant to perform all aspects of guest telecommunication services, ensuring the highest level of guest satisfaction in line with hotel standards.

Role requires handling calls, wake-up duties, and assisting guests with international calls, while upholding privacy and safety policies. Minimum 1 year in a four/five-star hotel is preferred.