Guest Service Officer - Telecommunication

Accor; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Sofitel Dubai Downtown, a French luxury hotel, seeks a Guest Service Officer - Telecommunication to welcome guests and reflect the exceptional experience on arrival.

You will manage all hotel calls, provide friendly service, monitor room status, assist guests inside and outside the hotel, and stay aware of security procedures.

Flexibility with shifts, including nights, is required to meet daily operations.

Qualifications

• Diploma or degree in vocational hospitality or Room Division.
• 2 to 5 years' experience, depending on education and career background.
• Languages: fluent in English and a 2nd language would be a plus.

Responsibilities

• Effectively manage all calls to the hotel as per the company's Brand Standards.
• Consistently offer exceptional, friendly, and engaging service.
• To be constantly aware of the room situation and to strive to obtain maximum occupancy.
• To attend to the hotel guests in all communication from inside and outside the hotel.
• To be aware of the hotel's security, fire, and safety procedures.
• To be flexible with shift rotations, including night shifts, as required by the operation.

Skills

English fluency

Additional language

Education

Diploma or degree in vocational hospitality or Room Division

Job description

Company Description

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. Its 31 floors of artfully designed rooms and suites in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

Job Description

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

• Effectively manage all calls to the hotel as per the company's Brand Standards
• Consistently offer exceptional, friendly, and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guests in all communication from inside and outside the hotel
• To be aware of the hotel's security, fire, and safety procedures
• To be flexible with shift rotations, including night shifts, as required by the operation.

Qualifications

• Diploma or degree in vocational hospitality or Room Division
• 2 to 5 years' experience, depending on education and career background
• Languages: fluent in English and a 2nd language would be a plus