Premium Guest Communications Agent

Fairmont Hotels & Resorts; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Sofitel Dubai The Obelisk in Dubai is seeking a Telecommunications Attendant to deliver the highest levels of guest satisfaction by handling all incoming and outgoing calls, ensuring privacy, and maintaining precise wake-up services in line with Sofitel standards.

The role requires English communication, teamwork, and composure in a multicultural hotel environment, with at least one year of experience in a four- or five-star property. Training covers switchboard ops and safety procedures.

Qualifications

• Written and verbal communication skills in English.
• Able to develop rapport with colleagues and management staff.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus on guest needs, remaining calm and courteous.
• Ability to promote positive relations with hotel guests and patrons.
• Able to exercise good judgment with difficult guests.
• Understanding and ability to work in a multi-cultural environment.

Responsibilities

• Process all incoming and outgoing calls accurately and courteously.
• Ensure smooth internal telecommunication as per Sofitel Standards.
• Record and control wake-up calls with precision.
• Assist guests with international calls and directory queries.
• Call guests by name whenever possible.
• Page staff member when requested.
• Adhere to guest privacy policies and procedures.
• Report complaints to the Telephone Supervisor and escalate as needed.

Skills

English communication

Teamwork

Guest service

Education

Secondary Education or Hotel management qualifications

Job description

Sofitel Dubai The Obelisk in Dubai is seeking a Telecommunications Attendant to deliver the highest levels of guest satisfaction by handling all incoming and outgoing calls, ensuring privacy, and maintaining precise wake-up services in line with Sofitel standards.

The role requires English communication, teamwork, and composure in a multicultural hotel environment, with at least one year of experience in a four- or five-star property. Training covers switchboard ops and safety procedures.