VIP Front-of-House & Events Manager

Client of Uplift People Consulting; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Uplift is seeking a Front of House Manager to greet VIP customers and oversee daily front-of-house operations at our Abu Dhabi-based facilities. You will ensure safety compliance, prepare VIP reports for the CEO, and coordinate events and conferences to run smoothly.

You will hire, train and supervise front-of-house staff, manage schedules, and conduct performance reviews while driving continuous improvement in service quality based on feedback.

Responsibilities

• Meet and greet VIP customers.
• Ensuring high levels of customer satisfaction through excellent service.
• Overseeing daily operations of the front of the house.
• Ensuring adherence to safety regulations.
• Preparing VIP Report for CEO.
• Hiring, training, and supervising front-of-house staff.
• Creating and managing staff schedules.
• Conducting performance evaluations and providing feedback.
• Coordinate front-office activities and events.
• Monitor overall customer comfort and deal with customer complaints and comments.
• Address problems in the utmost professional manner.
• Ensure events and conferences run smoothly.
• Coordinate with operations team to ensure meticulous planning and organization.
• Supervise maintenance, renovations, and furnishings of FBO when required.
• Ensure a high level of quality in all facilities, including cleanliness and upkeep.
• Enforce adherence to quality standards within the FBO operations.
• Carry out inspections of facilities and services provided in FBO.
• Responsible for the development and maintenance of the SOPs relating to all functions and activities in the department/FBO.
• Ensuring consistency in service and product quality.
• Conducting regular inspections and evaluations.
• Implementing improvements based on customer feedback.
• Providing development opportunities for staff.
• Keeping up to date with industry trends and best practices.
• Encouraging professional growth and development within the team.
• Building relationships with regular customers.
• Encouraging customer loyalty through personalized service.
• Gathering and analyzing customer feedback for continuous improvement.

Job description

Uplift is seeking a Front of House Manager to greet VIP customers and oversee daily front-of-house operations at our Abu Dhabi-based facilities. You will ensure safety compliance, prepare VIP reports for the CEO, and coordinate events and conferences to run smoothly.

You will hire, train and supervise front-of-house staff, manage schedules, and conduct performance reviews while driving continuous improvement in service quality based on feedback.