CRM Campaign Specialist - Gaming & iGaming

Momentum Worldwide; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Momentum Corporate Services in Abu Dhabi is seeking a CRM Executive to join the Customer Relationship Management function, focusing on hands-on setup, execution, and monitoring of CRM activity across gaming brands to boost engagement, retention, and player experience.

This role collaborates with Marketing, BI, Product, and Operations to ensure messaging, targeting, and delivery align with commercial objectives and regulatory requirements, while maintaining accuracy and campaign quality.

Qualifications

• 1-2 years of experience in CRM, digital marketing, or customer engagement.
• Understanding of customer journeys, channels, and CRM principles.
• Good analytical skills and data-driven marketing interest.
• Strong written and verbal English communication.

Responsibilities

• Campaign Execution: Build and schedule CRM campaigns across email, SMS, push, inbox, and onsite channels.
• Segmentation & Targeting Support: Create and maintain player segments and apply personalization logic.
• Performance Monitoring: Track daily engagement metrics and assist in A/B tests.
• Cross-Functional Coordination: Coordinate with Marketing, BI, Product, and Operations teams on campaigns.
• CRM Tools & Process Support: Use Fastrack, Optimove, Xtremepush; maintain templates and scheduling rules.

Skills

CRM experience

Lifecycle marketing

Data analytics

Attention to detail

Team collaboration

English communication

Tools

Fastrack

Optimove

Xtremepush

Job description

Momentum Corporate Services in Abu Dhabi is seeking a CRM Executive to join the Customer Relationship Management function, focusing on hands-on setup, execution, and monitoring of CRM activity across gaming brands to boost engagement, retention, and player experience.

This role collaborates with Marketing, BI, Product, and Operations to ensure messaging, targeting, and delivery align with commercial objectives and regulatory requirements, while maintaining accuracy and campaign quality.