Villa Supervisor

Kerzner International; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Kerzner International – Bab Al Shams Desert Resort invites an experienced Villas Supervisor to oversee daily villa operations, leading housekeeping, maintenance, and guest services. You will supervise staff, ensure villas are spotless and ready for occupancy, and drive guest satisfaction through proactive problem solving.

You will manage scheduling, uphold safety and hygiene standards, and collaborate with other departments to deliver seamless service and personalized experiences for guests at

Qualifications

• College diploma or equivalent in hospitality management or related field.
• 3 years minimum experience in a 5-star hotel property in concierge/guest services.
• Efficient computer skills, knowledge of Opera Cloud.
• Departmental trainer and strong leadership abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day villa operations and ensure readiness for guest occupancy.
• Lead housekeeping, maintenance, and guest services teams; manage staff schedules.
• Conduct regular inspections to maintain quality standards.
• Coordinate with Housekeeping to track villa readiness for check-in.
• Balance and drop receipts; monitor guest balances according to accounting specs.
• Handle guest requests and complaints professionally and promptly.
• Upsell to generate additional revenue and improve guest experience.
• Ensure safety, hygiene, and regulatory compliance across villas.
• Prepare reports on villa occupancy, guest feedback, and staff performance.

Skills

Leadership

Team management

Communication

Guest service excellence

Upselling

Safety & hygiene

Budgeting & cost control

MS Office

Opera Cloud

PMS software

Education

Bachelor's degree in hospitality management or related field

Tools

Opera Cloud

MS Office Suite

Property management software

Job description

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.

Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert.

About The Role

The Villas Supervisor is responsible for managing the daily operations of the villas, ensuring the highest level of service and satisfaction for guests. This includes supervising housekeeping, maintenance, and guest services, as well as managing staff schedules and performance. The Villas Supervisor ensures that all villas are maintained in excellent condition and that guest needs are promptly and efficiently addressed.

Key Duties and Responsibilities

• Oversee the day-to-day operations of the villas.
• Ensure all villas are clean, well-maintained, and ready for guest occupancy.
• Conduct regular inspections to ensure compliance with quality standards.
• Assist colleagues with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning villas, and handling the Villas Occupation and communicate the setup of each reservation.
• Coordinate with Housekeeping to track readiness of Villa for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications, monitor the guest balance.
• Coordinate with other departments to ensure seamless operations and guest satisfaction.
• Maintain inventory of cleaning supplies and equipment and ensure their proper usage and storage.
• Handle guest requests and complaints in a professional and timely manner.
• Communicate the guest preferences and requests to the concern departments.
• Assist on generating more revenue by upselling.
• Point of contact for any related.
• Full knowledge of FO system, and HSK operation.
• Closing the bill after departure and ensure no discrepancy is highlighted.
• Manage, train, and schedule housekeeping and maintenance colleagues.
• Monitor colleagues’ performance and provide feedback and coaching.
• Ensure colleagues adherence to safety and hygiene standards.
• Respond promptly to guest requests and complaints, resolving issues effectively.
• Coordinate with other departments to ensure seamless service delivery.
• Ensure that guests receive a high level of personalized service.
• Coordinate with the maintenance team to address any repairs or upkeep needed.
• Oversee the housekeeping team to ensure villas are spotless and well-stocked.
• Implement and monitor cleaning schedules and checklists.
• Manage inventory of cleaning supplies, amenities, and maintenance tools.
• Place orders and ensure timely replenishment of stock.
• Conduct regular audits of supplies and equipment.
• Prepare reports on villa occupancy, guest feedback, and staff performance.
• Assist in budget preparation and control operational costs.
• Maintain accurate records of maintenance, inventory, and staff schedules.
• Ensure compliance with health, safety, and environmental regulations.
• Conduct safety training and drills for staff.
• Address any safety hazards promptly.
• Supervises the housekeeping, maintenance and other colleagues assigned to work in villas.

Experience & Educational Requirements

• College diploma or equivalent (bachelor’s degree in hospitality management or related field preferred).
• 3 years minimum experience in a 5-star hotel property in concierge.
• Efficient computer skills, knowledge of Opera Cloud.
• Departmental trainer.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in property management software and MS Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• Physical ability to inspect villas, which may involve walking, standing, and climbing stairs.

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.