Vice President Digital Workspace

Aldar Academies; Abu Dhabi; Remote; AED 350,000 - 600,000; Full time

Job summary

Aldar Academies in Abu Dhabi seeks a senior leader to own the digital workspace strategy and end‑user experience, overseeing the service desk, devices, software, and workplace technology across the Group.

You will drive standardized workspace estate, manage outsourced delivery partners, and develop SLA/experience metrics while advancing Emiratization goals and leadership of the Digital Workspace team.

Qualifications

• 10+ years in end-user services or IT service management leadership within large organisations.
• 2+ years of managerial experience in a related field.
• Bachelor's degree in a relevant field.
• Master's degree is preferable.

Responsibilities

• Define and evolve the digital workspace strategy across devices, software, and collaboration tools.
• Own the Group service desk and end-user support delivered through outsourced services.
• Lead workplace technology and events, ensuring reliable collaboration experiences.
• Manage end-user software and device lifecycle, including provisioning and retirement.
• Track service performance with SLAs and experience metrics; drive improvements.
• Lead the Digital Workspace team and support Emiratization objectives.

Skills

Employee-centric

Vendor management

Service-minded leadership

Standards discipline

Education

Bachelor's degree

Master's degree

Job description

Job Purpose

Own the technology experience of every Aldar employee: the services, devices and workplace technology through which the Group's people work every day, covering service desk, end‑user support, end‑user software and devices, audio‑visual and meeting room technology, and technology support for corporate events.

Shift end‑user services from reactive support to a managed employee experience, measured by how well people can work, not only by ticket statistics, delivered through internal teams and outsourced managed services across all Group locations.

The role is for a UAE National.

Roles And Responsibilities

Digital Workspace Strategy & Experience

Define and evolve the digital workspace strategy: devices, end‑user software, collaboration tools and workplace technology.

Establish employee experience measures (experience‑level agreements) alongside traditional service levels, and manage to them.

Standardize the workspace estate across the Group and subsidiaries, reducing variants and local exceptions.

Service Desk & End-User Support

Own the Group service desk and end‑user support services, delivered through outsourced IT Managed Services.

Ensure responsive, high-quality support across all entities and locations, including on‑site presence where required.

Drive first‑contact resolution, self‑service adoption and support automation.

Workplace Technology & Events

Own audio‑visual and meeting room technology across the Group's offices, ensuring reliable, consistent collaboration experiences.

Provide technology support for corporate events with professional execution.

Plan workplace technology for new offices and refurbishments with Corporate Services.

End-User Software & Device Lifecycle

Own the end‑user device and software lifecycle: standards, provisioning, refresh, patching coordination and retirement.

Ensure secure configuration of the workspace estate in partnership with Information Security.

Manage software licensing hygiene for end‑user tools with Technology Governance.

Service Performance & Improvement

Manage managed services performance against service‑level and experience‑level agreements, with structured improvement plans.

Use experience and usage data to prioritize improvements that employees actually feel.

Contribute workspace service definitions to the Group's service catalogue and chargeback model.

Leadership & Talent Development

Build and lead the Digital Workspace team and direct outsourced delivery partners.

Develop service management capability and support Emiratization objectives.

Related Year Of Experience

Minimum of 10+ years in end‑user services, digital workplace or IT service management leadership within large organisations.

YOE IN MANAGERIAL POSITION

Minimum of 2+ years of managerial experience in a related field.

Field Of Experience

• Service desk and workplace services delivered through outsourced managed services
• Device and end‑user software lifecycle management at scale
• Experience-level measurement introduction is an advantage

Technical And Interpersonal Skills

• Employee-experience obsessed; sees the workspace through the user's eyes, not the ticket queue
• Strong vendor manager; gets performance from managed services without micromanaging them
• Visible and service-minded leader; workspace issues are personal, immediate and universal
• Disciplined on standards while pragmatic about executive and event‑critical needs

QUALIFICATION

• Bachelor's degree in a relevant field is required
• Master's degree is preferable

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.