Vice President

Citco; Abu Dhabi; Vor Ort; AED 500.000 - 1.000.000; Vollzeit

Zusammenfassung

Citco seeks a Senior VP, Institutional Services in Abu Dhabi to manage a portfolio of asset managers, endowments, and family offices. You will ensure timely service delivery, negotiate SLAs, and nurture long-term client relationships across global teams.

The role requires 7+ years in financial services, strong leadership, and deep multi-asset portfolio knowledge. Proficiency in MS Office and CRM platforms is essential for success in this senior client-facing position.

Qualifikationen

• University degree in a finance-related discipline.
• Proven 7+ years in financial services, hedge funds or investment management.

Aufgaben

• Manage a portfolio of asset managers and institutional clients, ensuring SLA delivery and timely service.
• Lead RFP processes, demos, and client presentations for new and existing clients.
• Coordinate with global service teams to optimize client satisfaction and expansion opportunities.
• Monitor client profitability and accounts receivable, addressing unfavorable trends.
• Provide periodic KPI reports, client commentary, and risk assessments to senior leadership.
• Train and supervise Managers on the Client Services team.

Kenntnisse

Client relationship management

Cross-functional collaboration

Strategic communication

Multi-asset portfolio knowledge

CRM tools expertise

Analytical decision making

MS Office proficiency

Ausbildung

Bachelor's degree in Finance or related field

Tools

Microsoft Excel

PowerPoint

Outlook

CRM systems

Jobbeschreibung

Reporting to a Senior Vice President of the Institutional Services team, this is a role that requires proactive client relationship management for a portfolio of asset managers, endowments and single and multi-family offices that invest in a multi-asset book of business. As the Vice President, Institutional Services, you are expected to understand and meet the needs of clients by ensuring service deliverables are met in a timely fashion. It is important to create and nurture long term relationships with clients and work with core and ancillary service teams both locally and globally to ensure service levels are optimum. You will establish professional relationships with clients and other key internal/external parties as required. Drive strategic communication with clients and negotiate service level agreements (SLA) Understand and communicate clients requests with various Citco business functions, operational and support teams to promote effective internal communication Develop a broad understanding of Citco business lines and associated product/service propositions Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth Participate and assist with RFP documentation completion and facilitate presentation and demos to prospective clients Strong knowledge of multi-asset portfolios inclusive of fund investments Good grasp of Citco s various technology platforms or the ability to learn quickly Familiar with duties and workflow of the various functional groups that is involved with providing administration to a multi-asset portfolio Identify opportunities to expand existing relationship by cross-selling additional Citco products/services; drive the coordination of new client integrations and existing client launches Participate and lead projects in connection with the continuing evolution of the business Monitor and manage client SLAs and operational deliverables Review client profitability and accounts receivables and address negative trends Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies Review risk logs and support, coordinate and communicate incident resolution as necessary Lead operational due diligence reviews and client visits Compile periodic board reports, Key Performance Indicators (KPIs) and scorecards for clients; carry out periodic risk assessments and peer reviews of clients Actively maintain client status, commentary and client updates in internal CRM tools Provide training and supervision to Managers on the Client Services team

Desired Candidate Profile

You have a University degree in a relevant discipline with 7+ years related work experience in the financial services industry, preferably within a hedge fund administrator and/or investment company. 2+ years formal people management/leadership experience Proven interest in the financial markets and hedge fund industry Demonstrated leadership experience coupled with superior communication skills Highly analytical with strong attributes on business processes, accounting and allocation systems Proficiency in Microsoft Office (advanced Excel and PowerPoint) and Outlook