Venue Operations Lead — Player Experience

Snook A Look; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Snook A Look is seeking a hands-on operations host for a flagship Dubai club. You will be the face of the operation, ensuring smooth day-to-day activity, staff coordination, and peak-time efficiency to deliver a seamless player experience.

You will work with the ops team to manage real-time table data, payments, and disputes, while driving occupancy and revenue insights. This role is embedded on-site at a high-traffic venue in Dubai.

Qualifications

• Hands-on venue operations experience.
• Strong coordination and communication skills.
• Customer-facing service in hospitality or events.

Responsibilities

• Own end-to-end operations at a partner venue.
• Ensure real-time availability data stays accurate on the platform.
• Handle player disputes, refunds, and escalations.
• Coordinate with club staff on peak scheduling and event bookings.
• Report weekly on occupancy, revenue, and player feedback.

Job description

Snook A Look is seeking a hands-on operations host for a flagship Dubai club. You will be the face of the operation, ensuring smooth day-to-day activity, staff coordination, and peak-time efficiency to deliver a seamless player experience.

You will work with the ops team to manage real-time table data, payments, and disputes, while driving occupancy and revenue insights. This role is embedded on-site at a high-traffic venue in Dubai.