Vendor / Category Manager - Deliveroo Hop UAE

Deliveroo; Dubai; Hybrid; AED 335,000 - 614,000; Full time

Job summary

Deliveroo Hop UAE seeks a driven Vendor / Category Manager to own a category within Deliveroo Hop in Dubai. You will work with the Vendor Management Lead to shape range, pricing, promotions, and vendor contracts, ensuring growth and strong supplier partnerships.

Based in Dubai (DIFC), the role follows a hybrid model with three days in the office and reports to the Senior Vendor Manager. You will manage vendor relationships, negotiate terms, and drive performance improvements across the category

Qualifications

• 3+ years experience in vendor/category management or buying function. Grocery experience is a plus but not required.
• Analytical and problem-solving mindset to evaluate vendor/category performance and identify improvements.
• Strong negotiation skills and ability to build partnerships with vendors.
• Excellent communication and interpersonal skills to collaborate with internal teams and resolve vendor-related issues.
• Able to work in a fast-paced, ambiguous environment and adapt to changing market dynamics.
• Proactive, results-driven approach to vendor management and procurement.
• Good knowledge of spreadsheets (Excel/GSheets).

Responsibilities

• Support the Vendor Management Lead in selecting a great product range and set pricing aligned with principles and CVP.
• Nominate the right SKUs for promotions and events.
• Monitor SKU performance and optimise the range.
• Deep-dive category performance vs plan and drive growth and sustainable improvements.
• Develop and manage relationships with local and international grocery suppliers.
• Negotiate contracts and agreements with vendors for favourable terms and service levels.
• Analyse vendor performance and take corrective actions to improve service and quality.
• Ensure vendor compliance with regulatory requirements.
• Collaborate with the in-stock team to source new products and maintain inventory.
• Resolve vendor issues including invoices, payments and reconciliations.

Skills

Vendor management

Category management

Negotiation

Analytical mindset

Tools

SQL

Tableau

Power BI

Excel/GSheets

Job description

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.

Vendor / Category Manager - Deliveroo Hop UAE

Deliveroo's 24/7 supermarket - a digital-only experience that allows customers to shop online for all of their groceries, ingredients, household essentials & more, on-demand, and delivered to them in minutes.

As Vendor / Category Manager, you will be responsible for the performance of a category within Deliveroo Hop. Working closely with the Vendor Management Lead, you will play a key role in shaping the category strategy through range selection, sourcing, pricing, cost and contract negotiations, promotions, merchandising and marketing campaigns, as well as managing the vendors within that category. We are looking for a candidate with a strong commercial mindset focused on driving growth and creative approach to problem solving.

You will be based in our Dubai office (DIFC), where we operate on a hybrid model (three days a week working in the office), and this role will report to the Senior Vendor Manager.

What You’ll Be Responsible For

Category Management

• Support the Vendor Management Lead in selecting a great range of products and set pricing, as per selection and pricing principles and in line with the Deliveroo Hop CVP;


• Ensure the right SKUs are nominated for effective and efficient promotional campaigns and events;


• Monitoring SKU performance and optimising the range;


• Deep dive category performance vs plan and define and execute plans to drive improvement and sustainable growth;

Vendor Management

• Develop and manage relationships with local and international grocery suppliers;


• Negotiate contracts and agreements with vendors to ensure favourable terms and service levels;


• Analyse vendor performance and take corrective actions to improve service and quality.


• Manage vendor compliance and ensure adherence to regulatory requirements.


• Work closely with the in-stock team to source new products and maintain inventory levels.


• Resolve vendor-related issues and disputes and escalations including invoice, payment and account reconciliation with the vendors.


• Monitor market trends and competitor activities to identify new vendor & range opportunities.


• Drive media spend with vendors on the platform to promote products and enhance visibility.

Requirements

• 3+ years experience in vendor/category management or buying function (grocery experience would be a benefit but not requirement);


• An analytical and problem-solving mindset used to evaluate vendor and category performance and identify areas for improvement.


• Good negotiation skills and the ability to build strong partnerships with vendors;


• Strong communication and interpersonal skills to collaborate with internal teams and resolve vendor-related issues.


• Ability to work in a fast-paced, ambiguous environment and adapt to changing market dynamics;


• A proactive and results-driven approach to vendor management and procurement;


• Good knowledge of working on spreadsheets (Excel / Gsheets).

Desirable Requirements

• Experience in international FMCG sourcing and sourcing of fresh categories to cater to diversity of offerings is a bonus.


• Knowledge of BI and data analytic tools like SQL, Tableau, Power BI, etc would be an added advantage.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience.

If you'd like to make a real impact in a fast-moving marketplace and grow your career alongside ambitious, supportive teams, we'd love to hear from you!