Vehicle Operations Manager

Star Services; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Visa sponsorship

AI tool subscriptions

Day shift

Job summary

Star Services in Abu Dhabi, United Arab Emirates, seeks an Vehicle Operations Manager to lead an autonomous delivery operations team on-site.

You will scale the team from dozens to about 85 operators, own safety/quality standards, and optimize vehicles-per-operator ratio. Must have 35 years in AV remote operations with leadership experience. English fluency and UAE driving license are required. Visa sponsorship provided.

Qualifications

• 35 years in AV remote operations, including 2 years managing people.
• Hands-on or management experience with AV safety operator team cockpit/on-road.
• Frontline team ownership: recruitment, rostering, training and QA system from scratch.
• Valid driving licence and data pulling using SQL/BI or AI tools.

Responsibilities

• Owns Vehicles-per-operator ratio and attendance across two-mode roster.
• Leads onboarding pace and attrition as the team scales to ~85 operators.
• Oversees training certification and QA, promoting team leads from within.
• Manages escalation ladder for safety-car allocation when conflicts occur.

Skills

AV operations

People management

SQL / BI

Data-driven decisions

AI tools

English fluency

Tools

SQL

BI tools

AI tools

Job description

Vehicle Operations Manager

Abu Dhabi United Arab Emirates

Autonomous Delivery Full-time On-site Reports to the Head of Service Operations

We operate an autonomous delivery fleet in Abu Dhabi. This role owns the team that keeps every vehicle moving and owns how many vehicles one person can keep moving.

The team you will run

The team runs two modes from one interchangeable pool:

• Fleet Response Operators monitor vehicles from a remote cockpit and take over when a vehicle cannot proceed on its own. They are in the cockpit not in the vehicle.
• Safety Officers drive a safety car for on-road support: recovery when remote takeover fails mapping escort and incidents.

Same people cross-trained one roster. How they split each day is your call.

The mandate

You are taking this team from several dozen to around 85 people. Two numbers define the job:

• The safety and quality floor on every shift this never moves.
• The vehicles-per-operator ratio this has to keep climbing. Today one operator handles up to 12 vehicles and nobody can say why that number isnt higher. Finding out is your first job.

What youll own

• Vehicles-per-operator ratio attendance and working-hour utilisation across a combined two-mode roster.
• Hiring bar onboarding pace and attrition as the team scales to 85 operator supply must never cap fleet growth.
• Training certification and layered quality assurance plus the team leads you promote from within to run shift-level supervision.
• The escalation ladder for exceptions and safety-car allocation when support escort and recovery compete for the same cars.

What youll need

• 35 years in AV remote operations teleoperation cloud control or safety operator team operations including 2 years managing people.
• Hands-on or management experience with an AV safety operator team cockpit or on-road either qualifies. This is a hard requirement. You can judge whether a takeover was handled well.
• Full-cycle ownership of a frontline team of 30 recruitment rostering performance (100 preferred) where you built the training and QA system from scratch and made the standard hold across shifts.
• A valid driving licence you drive the safety car yourself to check frontline work on the road. You also pull your own data (SQL or BI preferred) and use AI tools rather than waiting on someone else.
• Strong English as a working language you interview train and resolve conflict directly with an Indian Pakistani Filipino and Ugandan frontline.
• Based in Abu Dhabi or ready to relocate. This is a permanently on-site role in Abu Dhabi not a travel-based one.

Being straight about the job

The team is expanding fast hiring and training pressure is concentrated and the rostering and efficiency tooling is incomplete parts of this job run manually before they run on a system. If building the system while running the operation is the part you enjoy this role will suit you.

What we offer

• A competitive package benchmarked to the UAE market.
• Visa sponsored.
• AI tool subscriptions provided.
• Day shift non-rotating with team leads covering early and late shifts.
• Ownership of the frontline of driverless delivery in the Middle East 85 people across remote cockpit and on-road support with the vehicles-per-operator ratio sitting with this one role not a shift slice of someone elses operation.