VAS Field Officer

Edenred UAE; Dubai Emirate; On-site; AED 89,000 - 156,000; Full time

Job summary

Edenred UAE is seeking a Field Officer to support card distribution, KYC collection, onboarding, and user education for the C3Pay app. The role involves on-site visits, remittance support on salary days, and promoting product services within client organizations.

Key duties include conducting fraud awareness trainings, coordinating with the payroll and welfare teams, and delivering VAS training. A finance/commerce degree and banking product exposure are preferred.

Qualifications

• Bachelor’s degree in Finance/Commerce.
• Demonstrable experience as a field officer in any banking product.
• Excellent communication and presentation skills.
• Multi language speaker.
• Microsoft Office skills.

Responsibilities

• Distribute cards, and collect KYC of the authorized individuals, ensuring compliance with regulations.
• Onboard cardholders to our app, educate about products and services and proper usage of the card.
• Provide financial inclusion training for cardholders to onboard new users to the C3Pay app.
• Assist cardholders with day-to-day issues related to their card or mobile app.
• Support remittance visits on salary days to help cardholders transfer money via C3Pay App.
• Coordinate marketing campaigns for C3Pay product awareness and organize award ceremonies at employee residences.
• Conduct fraud awareness trainings at employee residences.
• Deliver Corporate VAS training presentations to Payroll and welfare teams.

Skills

Field officer experience

Excellent communication

Multi-language

Microsoft Office

Education

Bachelor’s degree in Finance/Commerce

Tools

Microsoft Office

Job description

The UAE Context

Edenred UAE is a fast growing payroll service provider serving more than 6,000 business and more than 2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services) We are a purpose-driven company whose values are the foundation for how we conduct business every day. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom driving the financial inclusion of the unbanked population by offering the best product experience and services.

Key Responsibilities

• Distribute cards, and collect KYC of the authorized individuals, ensuring we comply with mandatory compliance regulations.
• Onboard cardholders to our app, educate about the products and services along with the proper usage of the card.
• Financial inclusion training for cardholders to onboard new users to the C3Pay app and assist cardholders with day-to-day issues related to their card or mobile app.
• Remittance visits on salary days to assist cardholders to transfer money through C3Pay App.
• Marketing campaigns for C3Pay product service awareness, award ceremonies at employee residences.
• Conduct fraud awareness trainings at employee residence.
• Corporate VAS Training presentation to Payroll and welfare team.

Required Skills & Profile

• Bachelor’s degree in Finance/Commerce.
• Demonstrable experience as a field officer in any banking product.
• Excellent communication and presentation skills.
• Multi language speaker.
• Microsoft Office skills.