Value Stream Manager: Service Engineering & NPI Lead

Caterpillar; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Caterpillar in Dubai is seeking an Engineering Manager to lead a multidisciplinary Service Engineering team for MWL and PAV products, delivering expert technical support, problem solving, and quality improvements.

You will set service level standards, prioritize product improvements, drive field readiness, and collaborate with the Customer Solution Division on market requirements and launches. Travel up to 25% and onsite five days a week are expected.

Qualifications

• Education: Bachelor's degree in engineering.
• Language: English
• Experience: Job-related experience; strong business skills and product/application background.

Responsibilities

• Manages a team of Service Engineers supporting MWL and PAV products, providing in-depth technical support and leading problem solving and quality implementation efforts.
• Determines service level standards for customer service requests for product lines and answers technical questions for complex issues or procedures.
• Prioritizes and implements product improvements related to customer issues and manages cost impact.
• Implements service strategies for a given product to improve its repairability and maintenance.
• Develops in-depth knowledge of organizational products and programs as well as capabilities of team members within the department.
• Collaborates with Customer Solution Division to gather marketplace requirements, product definition and specifications, product and services launches and life cycle management activities.
• Supports NPI programs including Field Follow program parts/literature readiness in region and commercial readiness as of PAN price list and POC setup.

Skills

Leadership

Strategic Thinking

Customer Knowledge

Product Knowledge

Education

Bachelor's degree in engineering

Job description

Caterpillar in Dubai is seeking an Engineering Manager to lead a multidisciplinary Service Engineering team for MWL and PAV products, delivering expert technical support, problem solving, and quality improvements.

You will set service level standards, prioritize product improvements, drive field readiness, and collaborate with the Customer Solution Division on market requirements and launches. Travel up to 25% and onsite five days a week are expected.