Value Stream Manager

Caterpillar; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Caterpillar in Dubai is seeking an Engineering Manager to lead a multidisciplinary Service Engineering team for MWL and PAV products, delivering expert technical support, problem solving, and quality improvements.

You will set service level standards, prioritize product improvements, drive field readiness, and collaborate with the Customer Solution Division on market requirements and launches. Travel up to 25% and onsite five days a week are expected.

Qualifications

• Education: Bachelor's degree in engineering.
• Language: English
• Experience: Job-related experience; strong business skills and product/application background.

Responsibilities

• Manages a team of Service Engineers supporting MWL and PAV products, providing in-depth technical support and leading problem solving and quality implementation efforts.
• Determines service level standards for customer service requests for product lines and answers technical questions for complex issues or procedures.
• Prioritizes and implements product improvements related to customer issues and manages cost impact.
• Implements service strategies for a given product to improve its repairability and maintenance.
• Develops in-depth knowledge of organizational products and programs as well as capabilities of team members within the department.
• Collaborates with Customer Solution Division to gather marketplace requirements, product definition and specifications, product and services launches and life cycle management activities.
• Supports NPI programs including Field Follow program parts/literature readiness in region and commercial readiness as of PAN price list and POC setup.

Skills

Leadership

Strategic Thinking

Customer Knowledge

Product Knowledge

Education

Bachelor's degree in engineering

Job description

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Profile / Activities:

Responsibilities

• Manages a team of Service Engineers supporting MWL and PAV products that provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.
• Determining service level standards for customer service requests for product lines.
  Answering technical questions for complex issues and procedures or handling technical problems with customers products.
• Prioritize and implement product improvements related to customer issues and manage cost impact.
• Implementing service strategies for a given product to improve its repairability and maintenance.
• Developing in-depth knowledge of organizational products and programs as well as capabilities of team members within the department.
• In collaboration with Customer Solution Division gathering marketplace requirements product definition and specifications product and services launches and life cycle management activities.
• Support NPI programs including Field Follow program parts/literature readiness in region commercial readiness as of PAN price list POC set up etc.

Skills Descriptors

Organizational Leadership:

Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting embracing and achieving objectives.

Strategic Thinking:

Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Knowledge of Customers:

Knowledge of various types of customers and ability to analyze customer activities profiles and information.

Knowledge of Product Line:

Knowledge of methodologies tools and techniques for specific products; ability to develop product line processes and strategies.

Basic Qualifications:

Education: Bachelors degree in engineering

Language: English

Experience: Job-related experience Strong business skills and Product/Application background

Top Candidates will also have:

• Direct Dealer Operations Experience (Example: Field Rep)
• Direct Product Support Experience (Example: Service Rep / Tec Rep)
• Direct Product Development Experience (Example: design engineer / tech lead / NPI lead)
• Direct Experience with MWL and / or PAV products
• Experience with leadership of people and/or projects

Additional information:

Travel: Moderate travel required (25% of working time)

Note: This position requires the candidate to work onsite five days a week.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Required Experience:

Manager