Upscale F&B Supervisor - Elevate Guest Experience

Hilton; Sharjah; Presencial; AED 112 000 - 201 000; Tempo integral

Resumo da oferta

Hilton in Sharjah is seeking a Food and Beverage Supervisor to oversee daily banquet operations and uphold the light and warmth of hospitality. You will lead service, mentor the team, manage upselling, and collaborate with Kitchen, Stewarding, Front Office, and other departments to deliver memorable guest experiences.

The ideal candidate has 2–3 years of F&B supervisory experience in upscale or international hotels, fluent in English and Arabic, with strong leadership and problem-solving skills.

Qualificações

• 2–3 years of F&B operations experience in upscale or international hotel.
• Previous supervisory experience in a restaurant, all-day dining outlet, or hotel F&B is advantageous.
• Knowledge of service standards, menu knowledge, and upselling techniques.
• Strong communication, leadership, guest service, and problem-solving skills.
• Knowledge of food safety, HACCP, and workplace safety procedures.
• Ability to lead a team, manage peak periods, and maintain high service standards.
• Proficiency in English and Arabic; additional languages are an advantage.

Responsabilidades

• Supervise daily F&B operations to ensure smooth service delivery and compliance with Hilton brand standards.
• Conduct pre-shift briefings, assign duties, communicate daily targets, and monitor team performance.
• Ensure outlet readiness, including cleanliness, table setup, equipment, mise en place, and staff grooming.
• Monitor service quality and guest satisfaction, resolve complaints promptly, and follow up on guest feedback.
• Lead, coach, and train team members on service standards, menu knowledge, upselling, and guest engagement.
• Coordinate with Kitchen, Stewarding, Front Office, and other departments to ensure efficient operations.
• Drive revenue by promoting suggestive selling, upselling, promotions, and achievement of sales targets.
• Monitor food and beverage wastage, stock levels, breakages, and operating supplies to control costs.
• Ensure accurate billing, payment processing, and compliance with cash-handling procedures.
• Enforce food safety, hygiene, HACCP, and workplace safety standards.
• Prepare shift reports, record guest feedback, report incidents, and complete accurate handovers.
• Support internal audits, training initiatives, and continuous improvement of guest service and operational efficiency.
• Perform additional duties as assigned by the Asst. F&B Manager or F&B Management to support hotel objectives.

Conhecimentos

Leadership

Communication

Bilingual EN/AR

Upselling

Descrição da oferta de emprego

Hilton in Sharjah is seeking a Food and Beverage Supervisor to oversee daily banquet operations and uphold the light and warmth of hospitality. You will lead service, mentor the team, manage upselling, and collaborate with Kitchen, Stewarding, Front Office, and other departments to deliver memorable guest experiences.

The ideal candidate has 2–3 years of F&B supervisory experience in upscale or international hotels, fluent in English and Arabic, with strong leadership and problem-solving skills.