UAE Linehaul Operations Leader

Amazon; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon is seeking an experienced Linehaul Manager to lead end-to-end linehaul operations across UAE’s FCs, ATS, AMZL, and Quick Commerce. The role requires a hands-on leader who can align multiple business lines, manage external partners, and drive safety, service, capacity, speed, and cost improvements.

You will develop transportation plans, balance capacity, and lead critical events like Ramadan and Prime Day, while building relationships with senior stakeholders across the network.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Lead end-to-end linehaul operations across FC, ATS, AMZL, and Quick Commerce in the UAE.
• Establish a single, coordinated operating plan across business lines while accounting for different customer promises, cut-off times, capacity requirements, and service-level expectations.
• Ensure the safe, timely, and efficient movement of shipments between all nodes in the transportation network.
• Own operational performance against key metrics, including safety, on-time departure and arrival, connectivity, capacity utilisation, cancellation rate, service quality, and transportation cost.
• Develop short-, medium-, and long-term transportation plans aligned with volume forecasts, network changes, new site launches, and business growth.
• Manage external carriers and transportation partners, setting clear expectations and holding partners accountable for safety, compliance, capacity, and service performance.
• Build strong relationships with senior stakeholders across FC, ATS, AMZL, Quick Commerce, Procurement, Finance, Safety, Security, and regional transportation teams.
• Lead cross-business-line planning and execution for major events, including Ramadan, Prime Day, White Friday, and year-end Peak.
• Balance transportation capacity across business lines and make effective allocation decisions during periods of constraint or disruption.
• Identify operational risks and establish contingency plans that protect customer experience across the network.
• Lead the response to operational disruptions and escalations, including missed connections, vehicle shortages, carrier failures, route restrictions, and unexpected volume increases.
• Investigate service failures, identify root causes, and implement sustainable corrective and preventive actions.
• Use operational data to identify opportunities to improve network design, asset utilisation, route efficiency, reliability, speed, and cost.
• Lead regular performance reviews with carriers and internal stakeholders, ensuring actions have clear owners and completion dates.
• Support carrier sourcing, onboarding, contracting, and performance-management activities in partnership with Procurement and relevant business teams.
• Ensure all transportation activities comply with Amazon safety standards and applicable UAE transport regulations.
• Develop common standard operating procedures and governance mechanisms across business lines while retaining solutions required for specific operational needs.
• Lead, coach, and develop team members, creating a culture of safety, ownership, accountability, collaboration, and continuous improvement.
• Provide operational leadership outside standard working hours when required to support a 24/7 transportation network.

Skills

Performance metrics

Lean techniques

Process improvement

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon is seeking an experienced Linehaul Manager to lead end-to-end linehaul operations across UAE’s FCs, ATS, AMZL, and Quick Commerce. The role requires a hands-on leader who can align multiple business lines, manage external partners, and drive safety, service, capacity, speed, and cost improvements.

You will develop transportation plans, balance capacity, and lead critical events like Ramadan and Prime Day, while building relationships with senior stakeholders across the network.