UAE-Expert

TALENTMATE; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Apple Retail is seeking an Expert to deliver exceptional customer experiences, drive product sales, and educate customers on all Apple services. You will mentor peers and stay current with Apple's product lineup and purchase options, contributing to a high-performing team in a retail environment.

The role requires adapting to a fast-paced store setting, working nights, weekends, and holidays as needed. You will help customers find ownership opportunities and maintain accuracy in all interactions.

Qualifications

• Experience in retail or sales, or related work experience.
• Ability to provide excellent customer service and maintain accuracy.
• Willingness to learn about Apple products, services and purchase options.
• Ability to support peers and other store tasks as needed.

Responsibilities

• Demonstrate top-performing sales and service to Apple customers by understanding needs and presenting products and services.
• Stay up to date on Apple products, services, purchase options and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance in daily store operations.
• Contribute to an inclusive store environment and educate the broader team.

Skills

Customer service

Communication

Time management

Education

Retail experience or related work experience

Tools

Apple ecosystem familiarity

Job description

Summary

Job Description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple's services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.

Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Be knowledgeable about and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Role Number: 114438218

Job Details

Role Level: Not Applicable

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: http://www.apple.com/careers

Job Function: Others

Company Industry/Sector: Computers and Electronics Manufacturing