UAE-Expert

Lex; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Apple is seeking an Expert in a retail environment to deliver exceptional customer experiences by showcasing Apple products and services. You will educate customers on purchase options, mentor teammates, and maintain high standards of service while supporting teammates across the store.

The role emphasizes knowledge of Apple products, ability to personalize solutions for customers, and contributing to an inclusive store culture. Availability may include evenings and weekends per store needs.

Qualifications

• Experience in retail or sales, or related work experience.
• Availability to work a schedule that may include nights, weekends, and public holidays.
• Demonstrate knowledge of Apple products and services.
• Provide personalized solutions based on customer needs and communicate them effectively.

Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers.
• Stay up to date on Apple's products, services, purchase options and sales processes.
• Support peers by sharing knowledge about Apple's products and services and assist in ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store.
• Contribute to an inclusive environment and demonstrate Apple's values.

Skills

Retail sales experience

Product knowledge

Customer service

Presentation skills

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple's services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.

Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Be knowledgeable about and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Role Number: 114438218