UAE-Expert

Apple; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

Apple Retail in Abu Dhabi is seeking an Expert who combines in-depth knowledge of Apple products with outstanding customer service. You will sell devices and services, demonstrate ownership opportunities, and deliver an only-at-Apple experience that inspires customers and drives results.

You will stay current on the Apple ecosystem, help peers with product questions, share knowledge, and contribute to an inclusive, fast-paced store culture.

Qualifications

• Experience in retail or sales or related work experience.
• Availability to work nights, weekends, and public holidays in the store.

Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers by understanding their needs, presenting products and services, and educating on relevant ways to buy.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service across store areas.
• Contribute to an inclusive environment and Apple's values in daily activities.

Skills

Product knowledge

Customer service

Sales skills

Mentoring

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.

Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

You can:

• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.