Transformation Manager - Financial Services

Majid Al Futtaim; Dubai; On-site; AED 335,000 - 469,000; Full time

Job summary

Majid Al Futtaim in Dubai, UAE, is seeking a Transformation Manager for Financial Services to spearhead operating-model transformations across the group’s lending and digital platforms. You will bridge business, risk, and technology to deliver scalable lending solutions and improved customer journeys.

The role emphasizes cross-functional leadership, data-driven decision making, and collaboration with risk, compliance, and tech teams to optimize processes and regulatory alignment.

Qualifications

• Bachelor's degree in Finance, Business, or related field.
• 7+ years of experience in consumer finance, retail banking, or fintech environments.
• Strong understanding of lending products, credit risk, and financial operations.
• Proven ability to lead cross-functional transformation initiatives.
• Advanced analytical skills with data-driven decision making.
• Strong stakeholder management across multiple levels.

Responsibilities

• Lead launch and implementation of new lending products and operational frameworks.
• Design and optimize end-to-end lending workflows including underwriting and loan processing.
• Drive transformation programs by planning, structuring, and executing cross-functional initiatives.
• Analyze business data to identify inefficiencies and uncover revenue growth opportunities.
• Develop executive-level presentations and dashboards to support strategic decision-making.
• Manage change initiatives, ensuring smooth adoption across operational and leadership teams.
• Track KPIs such as conversion rates, turnaround time, and portfolio performance.
• Collaborate with technology teams to define system requirements and enhance digital platforms.
• Ensure regulatory compliance in partnership with risk and compliance teams.
• Identify and resolve operational bottlenecks to improve process efficiency and customer experience.

Skills

Excel modeling

Business analysis

Data-driven decisions

Stakeholder management

Executive communication

Education

Bachelor's degree in Finance, Business, or related field

Tools

Lending platforms

Financial systems

Dashboarding tools

Job description

Transformation Manager - Financial Services

Role: Transformation Manager
Location: Dubai, UAE
Industry: Banking‑Financial Services
Function: Business Development
Experience: 7‑10 years
Job Type: Full‑time

Overview

The Transformation Manager role in Dubai focuses on driving operating model transformation across Al‑Futtaim Group’s financial services division. The position bridges business, risk, and technology to deliver scalable lending solutions, improve customer journeys, and enhance operational efficiency.

Key Responsibilities

• Lead the launch and implementation of new lending products and operational frameworks.
• Design and optimize end‑to‑end lending workflows including underwriting and loan processing.
• Drive transformation programs by planning, structuring, and executing cross‑functional initiatives.
• Analyze business data to identify inefficiencies and uncover revenue growth opportunities.
• Develop executive‑level presentations and dashboards to support strategic decision‑making.
• Manage change initiatives, ensuring smooth adoption across operational and leadership teams.
• Track KPIs such as conversion rates, turnaround time, and portfolio performance.
• Collaborate with technology teams to define system requirements and enhance digital platforms.
• Ensure compliance with regulatory requirements in partnership with risk and compliance teams.
• Identify and resolve operational bottlenecks to improve process efficiency and customer experience.

Ideal Profile

• Bachelor’s degree in Finance, Business, or related field.
• 7 years of experience in consumer finance, retail banking, or fintech environments.
• Strong understanding of lending products, credit risk, and financial operations.
• Proven ability to lead cross‑functional transformation initiatives.
• Advanced analytical skills with experience in data‑driven decision making.
• Strong stakeholder management skills across multiple organizational levels.

Skills Set

• Advanced Microsoft Excel skills for data modeling and analysis.
• Strong business analysis and problem‑solving capabilities.
• Experience in financial systems, lending platforms, and digital transformation projects.
• Ability to translate business needs into technical requirements.
• Excellent communication and presentation skills for executive audiences.

Why Join Us

• Opportunity to lead high‑impact transformation initiatives within a leading regional group.
• Exposure to advanced financial services, lending technologies, and digital innovation.
• Career growth in a fast‑evolving fintech and financial services environment.
• Collaborative culture with cross‑functional leadership exposure.
• Access to continuous learning and professional development programs.

Salary: 30,000 – 42,000 AED per month (range based on similar roles; confirmed by employer).Gender: Any.Candidate Nationality: Any.