Tram Customer Experience Agent – Field & Safety

Keolis; Dubai; On-site; AED 48,000 - 84,000; Full time

Job summary

Keolis is seeking a front-line staff member to support the Dubai Tram DTAS operation. The role involves delivering passenger information, assisting with queries, and ensuring safe, efficient passenger movement across tram stations and vehicles.

Ideal candidates will have a background in customer service, be able to work in a fast-paced environment, and be comfortable with ticketing systems. This is a full-time on-site position based in Dubai and requires proactive, safety-conscious individuals.

Qualifications

• Maintains awareness of customer service issues and operations.
• Provides accurate information to passengers and assists with inquiries.
• Strong communication and interpersonal skills required.

Responsibilities

• Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.
• Move around the System (DTAS) dealing with queries and incidents as required.
• Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.
• Carry out controlled/uncontrolled/emergency evacuation of passengers.
• Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.
• Provide information on ticket sales, tram services information and respond to passenger enquiries.
• Distribute publicity materials and handle lost property.
• Meet and greet customers and provide a highly visible and proactive level of customer service.
• Perform shift and emergency duties when required.

Skills

Customer service

Communication

Problem solving

Teamwork

IT literacy

Education

Degree holder

Tools

Ticketing systems

Job description

Keolis is seeking a front-line staff member to support the Dubai Tram DTAS operation. The role involves delivering passenger information, assisting with queries, and ensuring safe, efficient passenger movement across tram stations and vehicles.

Ideal candidates will have a background in customer service, be able to work in a fast-paced environment, and be comfortable with ticketing systems. This is a full-time on-site position based in Dubai and requires proactive, safety-conscious individuals.