Assistant Manager, People Development

Accor Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Rixos Marina Abu Dhabi, part of the Accor hospitality network, seeks an Assistant Manager, People Development to lead learning, development and quality improvement across the hotel. You will plan and deliver training, develop departmental trainers, coordinate development activities, and maintain learning standards with the People & Culture team and hotel leadership.

The role focuses on strengthening employee capabilities, aligning training with operational needs and guest satisfaction, and

Qualifications

• Minimum 2 years of Learning and Development experience in hospitality.
• Experience in planning and delivering training programmes.
• Ability to design and deliver learning content for diverse teams.

Responsibilities

• Support hotel Learning and Development standards and objectives.
• Coordinate training activities aligned with operational priorities.
• Plan training initiatives with General Manager, Heads of Departments, and regional L&D.
• Prepare monthly training schedules and development plans.
• Assist in performance reviews for supervisory staff.
• Monitor training effectiveness and suggest improvements.

Skills

Training design

Training delivery

Multicultural awareness

Team leadership

Coaching

Communication

Education

Bachelor's degree in a relevant field

Job description

Assistant Manager, People Development Job Snapshot – Role: Assistant Manager, People Development – Location: Abu Dhabi, United Arab Emirates – Industry: Hospitality – Function: Training and Development – Experience: Minimum 2 years in Learning and Development roles within the hospitality industry – Job Type: Full Time – Work Arrangement: On-site

Rixos Marina Abu Dhabi, part of the Accor hospitality network, is looking for an Assistant Manager, People Development to support employee learning, professional development, and quality improvement across the hotel. The role focuses on planning and delivering training programmes, developing departmental trainers, coordinating employee development activities, and maintaining learning standards throughout the property. Working closely with the People & Culture team, General Manager, Heads of Departments, and regional Learning and Development representatives, the Assistant Manager will help strengthen employee capabilities and ensure that training initiatives support operational requirements and guest satisfaction. The position also includes responsibility for quality assurance activities, internal audits, brand compliance reviews, and improvement action plans. The successful candidate will have at least two years of hospitality Learning and Development experience, strong training design and delivery skills, and the ability to work effectively with employees and managers from diverse cultural backgrounds.

Job Details – Country: United Arab Emirates – City: Abu Dhabi – Industry: Hospitality – Function: Training and Development – Salary: Not disclosed – Gender: No Preference – Candidate Nationality: Not specified – Job Type: Full Time – Work Arrangement: On-site

Key Responsibilities

• Support the implementation of hotel Learning and Development standards, policies, and objectives.
• Coordinate training activities according to operational priorities and departmental requirements.
• Work with the General Manager, Heads of Departments, and Area Director of Learning and Development, where applicable, to plan training initiatives.
• Ensure departmental training schedules are prepared in advance each month.
• Identify learning requirements through operational observations, performance feedback, and quality assessments.
• Support the preparation of annual individual development plans for Heads of Departments and employees at other organizational levels.
• Assist the People & Culture team with the coordination of annual performance reviews for supervisory employees.
• Monitor the effectiveness of training activities and recommend improvements.

Training Materials and Development Tools

• Compile, review, and update technical training manuals and learning resources in coordination with the Regional Office.
• Ensure departmental trainers have access to appropriate course materials and current job descriptions.
• Work with department supervisors to adapt training content to changing operational requirements.
• Develop practical training tools that support consistent employee performance.
• Maintain accurate records of training materials and programme updates.
• Coordinate the ordering and distribution of training certificates.
• Support the development of learning content for employees at different organizational levels.
• Ensure training resources remain aligned with hotel standards and departmental needs.

Training Delivery and Departmental Trainers

• Identify and select suitable in-house Departmental Trainers to cover required operational areas.
• Conduct training for Departmental Trainers to strengthen their instructional capabilities.
• Organise, coordinate, and supervise internal technical training programmes.
• Deliver learning sessions for Heads of Departments, supervisors, and other employees as required.
• Provide guidance to managers and supervisors on effective employee training methods.
• Support new employee training and refresher programmes.
• Oversee the property 's employee induction process and related training activities.
• Evaluate existing training programmes and recommend updates.
• Identify suitable external training partners when additional development support is required.
• Encourage the use of e-learning across the property.
• Follow up with employees who attend external training, including Accor Academy and HERO Learning modules, to assess how learning is applied in the workplace.

Training Administration and Reporting

• Compile departmental training requirements, course schedules, and attendance records.
• Maintain documentation relating to employee learning and development activities.
• Coordinate with the People & Culture team to keep employee training information and personnel records updated.
• Compile hotel inspection reports and workplace observation findings.
• Prepare monthly training, quality, and business summary reports according to hotel and regional requirements.
• Monitor the implementation of development plans and agreed training actions.
• Maintain organised records of training participation, learning outcomes, and programme completion.
• Support accurate reporting of Learning and Development activities and related performance indicators.

Quality Assurance and Brand Standards

• Lead planning activities for the hotel 's quality assurance initiatives.
• Coordinate the Quality Assurance Committee and support its operational effectiveness.
• Participate in the selection, development, and performance management of quality assurance team members.
• Establish quality objectives and monitor progress against agreed targets.
• Organise monthly Quality Assurance meetings to review performance, identify concerns, and agree on improvement actions.
• Monitor guest feedback and employee performance to identify service quality strengths and weaknesses.
• Review Global Brand Compliance assessment findings with department heads.
• Coordinate corrective action plans to address identified compliance gaps.
• Monitor the implementation of quality improvement measures within agreed timeframes.
• Conduct internal audits and inspections to assess compliance with hotel standards.
• Promote consistent service quality and performance improvement throughout the property.
• Identify quality-related training needs and deliver appropriate learning activities.

Guest Feedback and Service Improvement

• Review guest questionnaires and feedback to identify recurring service concerns.
• Analyze guest satisfaction information and recommend corrective or improvement measures.
• Work with operational departments to address training gaps affecting guest experiences.
• Monitor relevant quality indicators and employee performance observations.
• Prepare monthly statistical reports using available quality and operational information.
• Support department managers in developing practical service improvement plans.
• Encourage employees and supervisors to maintain high service standards.
• Coach managers and employees to improve performance and strengthen guest satisfaction.

Communication and Departmental Coordination

• Maintain effective communication with the General Manager, department heads, supervisors, and the People & Culture team.
• Share relevant operational information to support clear communication and prevent misunderstandings.
• Provide constructive feedback and coaching to employees and supervisors.
• Build productive working relationships with departmental and regional stakeholders.
• Encourage cooperation between departments in implementing learning and quality initiatives.
• Support managers in addressing employee development and performance concerns.
• Participate in special projects and carry out additional duties assigned by hotel management.

Systems, Audits and Performance Measures

• Maintain familiarity with relevant hotel operational standards manuals and company documentation.
• Use TrustYou and other applicable quality-related systems to support feedback monitoring and improvement activities.
• Support Learning and Development audits and peer audits.
• Participate in brand audit preparation and follow-up activities.
• Monitor quality assurance findings and the progress of corrective action plans.
• Contribute to Learning and Development budget monitoring.
• Review training and quality performance against established objectives.

Key performance areas include:

• Learning and Development Audit and Peer Audit
• Brand Audit
• TrustYou
• Learning and Development Budget

Required Qualifications and Experience

• Bachelor 's degree in a relevant field or an equivalent combination of education and work-related experience.
• Minimum 2 years of Learning and Development experience within the hospitality industry, supported by a relevant track record.
• Progressive experience in managing or directing the development and delivery of learning or organisational development programmes within a multi-unit organisation.
• Demonstrated ability to design and deliver effective training for multicultural audiences at different organisational levels.
• Broad understanding of people strategy and the factors influencing organisational effectiveness.
• Strong oral and written communication skills.
• Excellent organisational, project management, and execution capabilities.
• Ability to develop original training content and adapt learning materials to operational needs.
• Strong multicultural awareness and the ability to work effectively with people from diverse backgrounds.
• Demonstrated teamwork, coaching, and constructive feedback skills.
• Excellent interpersonal and team leadership abilities.
• Strong management skills with the ability to prioritise and coordinate multiple responsibilities.
• Flexibility to work effectively in a dynamic and fast-paced hospitality environment.

Professional Competencies

• Positive and solution-focused approach to employee development.
• Sound operational decision-making skills.
• Commitment to personal development and professional effectiveness.
• Strong training facilitation and presentation abilities.
• Ability to identify learning needs and translate them into practical training programmes.
• Effective coaching, mentoring, and influencing skills.
• Confidence in working with senior managers, supervisors, and operational employees.
• Strong attention to detail in training administration and quality reporting.
• Analytical approach to guest feedback, audits, and performance improvement.
• Ability to coordinate projects and monitor action plans against deadlines.
• Excellent communication and relationship building skills.
• Commitment to service quality, teamwork, and continuous improvement.

About Rixos Marina Abu Dhabi and Accor

Accor Rixos Marina Abu Dhabi is part of the Accor hospitality network. Accor brings together more than 45 brands, approximately 5,500 hotels, 10,000 restaurants, and lifestyle destinations across its international portfolio. The group promotes responsible hospitality and encourages employees to contribute positively to guest experiences, workplace relationships, and the environment. Accor employees are known as Heartists, reflecting the importance of genuine care, thoughtful service, and meaningful human connections. Through its commitment to learning, professional growth, and employee development, Accor encourages its teams to build their capabilities and explore opportunities within the hospitality industry.

The Assistant Manager, People Development role at Rixos Marina Abu Dhabi offers an opportunity to contribute directly to employee learning, service quality, and continuous operational improvement.