Training Executive - UAE NATIONAL

Buccellati; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Van Cleef & Arpels in Dubai is seeking a seasoned Training and Learning & Development professional to support the regional retail network across five markets. You will report to the Regional Head of Retail Training and help ensure a premier client experience.

You will coordinate global training initiatives with our HQ in France, adapt content for markets including Arabic proofreading, manage the LMS data, and measure training impact. This is a career-focused opportunity in a luxury Maison.

Qualifications

• Experience in Training, Learning & Development or Retail, ideally within a luxury environment.
• Excellent communication, coordination and organizational skills with multiple stakeholders.
• Fluency in English and Arabic is required.
• Comfortable working with training platforms and reporting tools and eager to develop new capabilities.

Responsibilities

• Report to the Regional Head of Retail Training and support the regional network across the markets.
• Coordinate global training initiatives with Headquarters in France and adapt content for markets including Arabic proofreading.
• Lead training sessions at the Client Relationship Center and support implementation of new programs.
• Manage LMS data, content, schedules and measure completion rates of training campaigns.

Skills

Training

Learning & Development

Retail

English fluency

Arabic fluency

Tools

LMS

Training platforms

Reporting tools

Job description

Job Description:

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have previous experience in Training, Learning & Development or Retail, ideally within a luxury environment.

You have excellent communication, coordination and organizational skills, with the ability to collaborate effectively with multiple stakeholders across different markets. You are proactive, detail-oriented and demonstrate strong initiative, ownership and commitment.

You are comfortable working with training platforms and reporting tools, and are eager to continuously develop new competencies, capabilities and knowledge. Fluency in English and Arabic is required.

What are we expecting from you?

Reporting to the Regional Head of Retail Training, you will support the retail network across the region through targeted projects and contribute to the successful execution of training programs. You will help ensure our sales teams are equipped with the knowledge and skills to uphold the Maison’s heritage, values and unparalleled client experience.

You will play a key role in coordinating global training efforts with the Training Managers and monitoring the effectiveness and impact of training programs and local initiatives.

In this role, you will:

• Act as a central regional point of contact for local training teams, facilitating communication and collaboration on global training initiatives with our Headquarters in France.
• Maintain close collaboration with the Training Managers through regular updates and proactive communication.
• Lead training sessions at the Client Relationship Center to support the Team Leader.
• Support the adaptation of training modules and content for the different markets, including Arabic proofreading of documents.
• Assist the Training Managers in the smooth implementation of new global training programs from Headquarters.
• Facilitate the rollout of new training content, providing clear instructions and support to ensure consistent understanding and application across all markets.
• Manage the global training platform data (LMS), ensuring content, participant data and program schedules remain up to date.
• Measure completion rates of training campaigns through the e-learning dashboard.
• Manage the administration and organization of seminars and meetings upon request.
• Manage training-related costs and the flow of invoicing in coordination with the accounting department and the markets.
• Report best practices and mystery shopping scores on a quarterly, semester and annual basis to the training community.

The role covers five markets and the regional Client Relationship Center in Dubai and may require regional and international travel upon request.

More than a role We recruit for a career!

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams.

Requirements: